MACHINE SUPPORT SPECIALIST - TEMP.

There are 7 billion people on this planet.
And by , there will be 2 billion more...
many moving into urban centers at an unprecedented rate.
Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere.
And it’s why we’re investing in our people and our technology like never before in our 175-year history.
Here the world’s brightest minds are tackling the world’s biggest challenges.
If you believe one person can make the world a better place, we’ll put you to work.
RIGHT NOW.
Title.
Machine Support Specialist - TEMP.
Primary Location.
Mexico (MX)  -  Coahuila   JD Shared Svcs-Torreon   Function.
Customer & Product Support    John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries.
For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies.
The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year.
The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note.
All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date to be eligible for the hiring process.
Main Responsibilities •        Troubleshoots complex problems.
Resolves complex problems using advanced troubleshooting skills and all available resources.
Gathers data from multiple sources within and outside Deere, synthesizes the data into useful information.
Develops solutions and provides product technical support to field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.
May lead the research, development and implementation for a broad range of support services and initiatives to provide support for channel partners, customers, and company personnel in order to drive customer satisfaction.
Participates in developing and authoring Product Improvement Program (PIP) solutions.
Participates in cross-functional teams (Product Development Process, Order Fulfillment Process and Customer Support Process) internally and externally, providing information and identifying Product Support's concerns and issues for the team.
May lead projects.
May develop and deliver advanced technical content training materials.
Travels to collect failure data and application data to provide problem definition on complex problems.
May serve as a resource to other Product Support Representatives, Quality Improvement Teams, etc.
•        The Machine Support Specialist is expected to be available for the worldwide customer support staffing model requirements which may include shifts, off hours and holidays support on as need basis.
John Deere is committed to provide customer support on a 24-hour clock, 365 days of the year.
What Skills You Need •    FEP, Fluent English Proficiency, communication skills.
•    Passion to help customers.
•    General understanding of mechanical, hydraulic, electrical and electronic systems.
•    Ability to read prints and technical manuals.
•    General knowledge of Deere products, customers, markets and competitors.
What Makes You Stand Out •    Knowledge of the DTAC (Dealer Technical Assistance Center) system.
•    Customer support experience with customer interaction regarding products, parts, and services.
•    Technical experience related to the design/diagnostics of mechanical/electrical/electronic/hydraulic systems.
•    Field sales and/or product support experience.
•    Manufacturing experience with regular interfacing with design, engineering, and manufacturing teams.
Education •     Bachelor's degree in Engineering, Industrial Technology or a related 4yr degree discipline.
Inclusive Leadership feed the Worlds The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities.
We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward.
That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.
At John Deere, you are empowered to create a career that will take you to where you want to go.
Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
John Deere--a proven business leader-- watch your potential grow.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have/obtain or process the necessary work permits to work in the country.