IT SUPPORT SPECIALIST
Descripción de la oferta de empleo
Currently we are building international IT Operation team, which will be providing IT services for the whole organisation (operating in few markets around the world) with strong plans for expansion on new markets worldwide.
We are not a corporation but a truly global start-up with its own culture focused on delivery and effectiveness.
This role will be based in Mexico City but with responsibility for IT Services across all Digital operations and markets.
What you will be required to deliver in your new role?.
• Solving problems/incidents raised by business users (using ticketing system) • Supporting our online loan management platform as first line of support • Cooperation with other IT teams in providing world-class IT support • Ordering IT equipment and software licenses • Creating and maintaining IT support knowledge base • Work collaboratively with Customer Care and IT Development teams on more complex technical requests and issues to ensure an effective resolution • Work hard to develop strong relationships with the extended digital team and to be flexible and pragmatic • Have an attitude of ‘Why not! Let’s do it’ • Always look to do the best for your customers, whether internal or external Requisitos Qualifications.
Proficiency in solving IT problems with hardware and applications Over 2 years of experience working as part of IT support team Skills.
Appropriate computer skills (Windows is a must, Mac OS X and Linux knowledge is advantage) Must demonstrate strong sense of urgency regarding solving end-user incidents Must possess excellent customer service skills Working knowledge of verbal and written business English Knowledge.
Broad knowledge of IT hardware and technology – different operating systems and network devices.
Knowledge in working with SQL queries is advantage.
JIRA ticketing system knowledge would be an advantage Experience.
Minimum 2 years of experience as a Helpdesk position Experience in software quality assurance Used to working with testing database changes and writing basic SQL queries (MySQL) Experience with ITIL is a benefit Be able to support critical incidents out of hours (on-call duty).
Beneficios Attractive salary + private medical insurance Ability to develop professional career path Opportunity to work for a reputable employer in an international environment
Detalles de la oferta
- Sin especificar
- Sin especificar
- 23/05/2024
- 21/08/2024
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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