CUSTOMER SUPPORT SPECIALIST
Descripción de la oferta de empleo
We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together.
hat makes us unique? With origins in Finland and Germany, the country with the highest privacy standards in Europe, Dealfront was born with compliance and transparency in its DNA.
This ensures that our users know exactly where their data originated.
Compliance does not affect companies' earnings.
e have over 270 dealfronters around the world in 40 countries.
Join us and help us continue our mission to be the leading Go-To-Market platform that helps B2B companies win deals in Europe.
Position OverviewDealfront is excited to be experiencing a level of growth where we are seeking a Customer Support Specialist to join our team.
he successful person will be required to work in the US Time Zone.
ST.
start between 6 am & 8 am and close between 1 pm & 3 pm.
ET.
start between 11 am & 1 pm and close between 7 pm & 9 pm.
his is a fantastic opportunity to impact the growth trajectory of a technology scale-up.
The role is perfect for a motivated and driven individual who is looking for an exciting Customer Support opportunity to shape their career with a fast-growing SaaS company.
esponsibilitiesSupporting customers, clients and interested companies with Dealfront related requests on a daily basis (to make sure that they can reach their goals)Supporting incoming requests through different channels (live chat, email and phone)Proactive customer development in order to improve adoption and ensure client satisfaction Follow up of ongoing customer issues Efficient and constructive communication with other departments to escalate customer issues for faster case resolution Recording and documentation of all customer contacts as well as maintaining existing records and configurations in company administration and CRM systemsUNN Report.
Administration of the report on a daily basis.
Responsible contact person for bug reporting for UNN and the internal tech teamsProcessing the transitional GDPR removal process for incoming removal requests until this process is fully automated Participation in team projects (engagement, reporting, etc) Contributing to the team goal the best way possible by reaching out this KPIs.
CSAT.
95% Median first response time live chat.
5 minutes Median first response time email.
24 hour Resolution time.
48 hours
Detalles de la oferta
- Dealfront
- En todo México
- Sin especificar - Sin especificar
- 28/03/2024
- 27/06/2024
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