CUSTOMER SUCCESS MANAGER

u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003e\u003cspan style=\"color.
black;\"\u003eWhat You’ll Do\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
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12pt;\"\u003eIncrease organizational agility being the primary-point-of-contact in the delivery life cycle for Education/Product awareness, Product Management, and delivery teams.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eAdvocate Teradata to drive success across multiple customer outcomes.
\u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eComplete assessments of customer analytical environment based on business and technical needs and provide recommendations to drive improved performance and service experience, increasing Teradata value delivery perception.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cul\u003e \u003cli style=\"color.
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12pt;\"\u003eManage and curate existing customer relationships leveraging strong relationships, at different levels, to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eInspire confidence and drive utilization of Teradata products and services through onboarding, education, strategy sessions and workshops, to ensure the customer is successful in their adoption of Teradata technology.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eIncrease feature adoption of Teradata software by positioning new features and capabilities to enhance current and new data and analytical applications, delivering additional customer outcomes.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eCollect customer intelligence (e.
., consumption, workload types, competition, tactical and strategic insights, etc.) contributing to enhance Teradata’s account strategy \uamp; plan.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eIdentify customer goals and objectives and map them into the success plan to ensure clear alignment between account strategy and customer outcomes.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eContinuous\unbsp;engagement with the customer, ensuring any risks are identified as early as possible (early warning indicators) and devise action plans to prevent and/or overcome issues.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eQualify the customer health, providing awareness to management and defining get-to-green plans with the account team, to turn around customers at risk of churn.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003e\u003cspan style=\"color.
black;\"\u003eWho You’ll Work With\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"color.
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12pt;\"\u003eThe CSM is a member of the account team, working with our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel \uamp; Transport and major Government entities.
They are responsible for assisting customers on their transformational journey, enabled by Teradata technology, while helping them achieve business value and ROI from their investment, resulting in increased value, retention, and customer satisfaction.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cul\u003e \u003cli style=\"color.
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12pt;\"\u003eThe CSM establishes and enhances customer relationships, that promote retention and loyalty, providing technical expertise and a link to Teradata experts to assist customers in getting maximum value out of their investment in Teradata, identifying growth opportunities for Customers and maximizing customer life-time value for Teradata.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eThe CSM will drive proactive actions and insights, at the stakeholder level through, building and maintaining strong relationships with customers and across multiple Teradata teams.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eYou will have one or more assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003e\u003cspan style=\"color.
black;\"\u003eWhat Makes You a Qualified Candidate\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
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12pt;\"\u003eBA, BS or MS in business, technical or professional discipline, or equivalent work experience, desirable.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003e5+ years’ experience (depending on level) working in a customer-focused environment, preferably in a technical environment/company.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eExperience delivering and/or supporting data \uamp; analytic solutions and services for large and/or complex enterprises \uamp; good understanding to Cloud solutions and/or the SaaS model will be a plus.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eInfluential and collaborative in a cross-functional diverse workforce.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eDemonstrate problem-solving skills, process-driven mindset, and resourcefulness.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eEffective at leading and facilitating meetings and workshops.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eProject management skills, understanding the big picture vision, transforming strategy into results defining the action plan/tasks needed to achieve the desired outcomes.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eExperience with change management skills and stakeholder management practices.
influence map, governance, communication strategy, etc.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cul\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDemonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels, including Executive presence experience.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003ePossess the ability to multi-task and manage competing priorities across multiple customers, countries, and cultures in a highly dynamic work environment.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eStrong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eDemonstrate excellent organizational and people skills, with the ability to lead any combination of complex internal and external (customers \uamp; partners) virtual teams.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eExperience on industry-established rigor for customer relationship processes \uamp; tools (e.
., Salesforce, Gainsight) will be of advantage.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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12pt;\"\u003eTravel up to 20% is possible for this role.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cul\u003e \u003cli style=\"color.
black; background.
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12pt;\"\u003eFluent English and French language skills is required.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003e\u003cspan style=\"color.
black;\"\u003eWhat You’ll Bring\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003eYou should be a results-oriented strategic thinker with a proven track record of long-range planning.
A self-starter, who is creative and driven and has strong communication and presentation skills.
You possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable.
You are successful in collaborating across a matrixed environment and should be innovative and skilled at seizing opportunities and transforming strategy into results.
u003c/span\u003e\u003c/p\u003e