CUSTOMER SUCCESS MANAGER

u003ch1\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003eWhat You’ll Do\u003c/strong\u003e\u003c/span\u003e\u003c/h1\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003eIn this role you\unbsp;will, own\unbsp;the account strategy for engagement, adoption and success planning.
u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eManage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDemonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction \uamp; further expansion opportunities.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eYou will have one or more assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eInspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eProvide customer education on how to use Teradata solutions to solve their most demanding business challenges.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eTrusted advisor to the client and facilitator of additional Teradata SMEs and functions.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eIncrease feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eContinuously\unbsp;engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePromotes new thinking and that enables continuous development and improvement of how we do business.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003e\u003cstrong\u003eWho You’ll Work With\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt; color.
black;\"\u003eEMEA Sales Team to meet our customers’ business challenges through the use of data and analytics at scale.
unbsp;You will work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel \uamp; Transport and Major Government entities.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
#; font-size.
12pt;\"\u003e\u003cstrong\u003eWhat Makes You a Qualified Candidate\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eBA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003e5+ years of experience on customer-facing roles (e.
., pre-sales, consulting, software sales background, etc.).
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePossess a keen interest in and understanding of developments in data and analytic technologies.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExperience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExperience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eA clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDemonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePossess the ability to multi-task and manage competing priorities across multiple customers.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eStrong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDemonstrate excellent organizational and people skills.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDomestic \uamp; International Travel up to 50% will be a pre-requisite for this role.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eNative Polish and fluent English language skills, German language desired.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
#; font-size.
12pt;\"\u003e\unbsp;\u003cstrong\u003eWhat You’ll Bring\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt; color.
black;\"\u003eYou should be a results-oriented strategic thinker with a proven track record of long-range planning.
A self-starter, who is creative and driven and has strong communication and presentation skills.
You possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable.
You are successful in collaborating across a matrixed environment and should be innovative and skilled at seizing opportunities and transforming strategy into results.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\unbsp;\u003c/p\u003e