CUSTOMER SUCCESS COORDINATOR
Descripción de la oferta de empleo
The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience.
ESSENTIAL DUTIES & RESPONSIBILITIES Ensure all account activities are in accordance with established standard operating procedure for their assigned account.
Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success.
Assist their pod members in ensuring that their assigned customer(s) are always satisfied.
Work directly with Customer Success team members to ensure finance collections are being handled smoothly.
Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines.
Capable of stepping in and managing their account(s) in the absence of respective team members.
Respond to all customer emails and phone calls within a timely fashion.
Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES Detail-oriented and goal-focused.
Taking initiative in completing daily tasks.
Available after-hours for any necessary customer urgent issues and needs that may occur.
Exceptional time management and organizational skills.
Demonstrate written and verbal communication skills.
QUALIFICATIONS 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred.
Job Details Job Family Sales Pay Type Salary Employment Indicator Regular Full Time
Detalles de la oferta
- Worldwide Express
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 18/04/2024
- 17/07/2024
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