CUSTOMER SERVICE REPRESENTATIVE SENIOR
Descripción de la oferta de empleo
ow will you do it?Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
aintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required.
(Salesforce / Lawson)Send customer receipt confirmation of complaint.
ollow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc.
ollow-up on pending basic quotesCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.
hat are we looking for?Bachelor's degree in business, international relations or related.
inimum 1 year of experience working as CSR (from a manufacturing company is a plus)Due to the global nature of the role, proficiency in English language is a must.
ustomer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSense of urgency
Detalles de la oferta
- Sin especificar
- 02/05/2024
- 31/07/2024
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Job description : we are looking for a talented and experienced sales representative with a background in the medical field and a strong understanding of pharmaceutical sales... as a key member of our sales team, you will be responsible for promoting and selling our products to healthcare professionals......
Nuestra visión es que el software es un medio ideal para solucionar los problemas que el negocio sufre diariamente... net, proyectos con arquitecturas muy variadas, siempre buscando conseguir la mejor solución para cada caso, así como cumplir las necesidades, escalabilidad, estabilidad, responsabilidad......
Net avanzado otros datos del puestobajo esquema híbrido... arquitectura de soluciones (capas de arquitectura, patrones de diseño, modelado de arquitectura)... escolaridad: ingeniería / licenciatura en sistemas deseable: maestría inglés: avanzado experiencia: 7 años lidereando equipos de trabajo, con......
Drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......