CUSTOMER SERVICE REPRESENTATIVE SENIOR
Descripción de la oferta de empleo
ow will you do it?Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
aintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required.
(Salesforce / Lawson)Send customer receipt confirmation of complaint.
ollow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc.
ollow-up on pending basic quotesCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.
hat are we looking for?Bachelor's degree in business, international relations or related.
inimum 1 year of experience working as CSR (from a manufacturing company is a plus)Due to the global nature of the role, proficiency in English language is a must.
ustomer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSense of urgency
Detalles de la oferta
- Sin especificar
- 30/04/2024
- 29/07/2024
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