CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
- Daily review of customer purchase orders, weekly, monthly and quarterly - EDI System Review - Negotiation of shipping dates with the client, when these are within the lead time established in the commercial agreements - Negotiation of additional costs with the client, such as production shipping costs (overtime, normal time), materials shipping, etc.; associated with \"drop In\" orders and communicate, if necessary, support from the account manager.
- Daily review of follow-ups and reconciliation of late delivery orders (Past Due).
- Require meetings with the departments involved in the causes of the delay and obtain a recovery plan.
- Monitoring of the client's Returns of Materials (RMA), to ensure their correct disposition and ensure the correct solution of the problems that caused the return.
- Reconciliation of purchase orders if necessary and freight costs and/or material handling charges Scheduling shipments for each client according to their instructions - Weekly analysis of the sales forecast for the next 6 months (minimum 3 for clients who do not have a forecast) - Preparation and analysis of MPS and S&OP Basic requirements.
- Industrial Engineering, International trade or related career - 2 years of experience in a similar position - Knowledge of the automotive industry, harness makers is a plus.
- English proficiency as a second language (C1) - Knowledge on ERP, MRP, Inventory control, Value Chain, logistics, 5 Why's - Assertive communication skills, proactive, decision making and service attitude Next Steps? Apply now! We are looking forward to meet you.
Ebenezer García | Team Leader Recruiting Hermosillo |
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 30/04/2024
- 29/07/2024
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