CUSTOMER ORDER AND DELIVERY SPECIALIST - GERMAN SPEAKING

u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eCustomer Order and Delivery Specialist - German-speaking\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eLocation.
\u003c/span\u003e\u003c/strong\u003e\u003cspan style=\"font-size.
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pt;\"\u003ethis is a remote position and can be located anywhere in Poland or Czechia\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eWork You’ll Do\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eExecute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eGenerate customer invoices for assigned accounts in an accurate and timely manner.
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eReview customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eAssist in the resolution of relevant outstanding accounts receivable and collection issues.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eRead and analyze various customer contract provisions that impact the order process and invoicing requirements.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eEnsure purchase order is accurately reflected in system.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eLearn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eCreate and maintain customer order jackets containing all required documentation.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eProcess Return Material Authorizations (RMA’s) within 5 business days of receiving requests.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eSolve issues involving order processing.
Provide outstanding order processing service to the sales teams.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eProcess every sourcing task on-time respecting the shipment expected date\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eUpdate SNOW task as per SLA and procedures (Shipment data + documentation)\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eEnsure the direct communication with all stakeholders in terms of executing the shipment on-time\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eSolve/coordinate issues to ensure the billing happens on-time\u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eWho You’ll Work With\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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pt;\"\u003eAs a Customer Order and delivery Specialist (CODS) you will report into the EMEA TOMG Manager.
The role of the is to manage the tasks of reviewing, inputting, and invoicing customer orders.
unbsp; The CODS will process hardware, software, subscription, education, professional services, and maintenance orders.
unbsp;\unbsp; The CODS will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions.
Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams, Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP), Ensure all documentations are properly stored in SNOW.
The position requires outstanding organization and communication skills for the candidate to be successful.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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pt;\"\u003e\unbsp;\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eWhat Makes You a Qualified Candidate\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eExcellent oral and written communication skills.
Ability to lead problem solving activity.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eThe ability to manage stress without it negatively effecting work quality or professional demeanor.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eKnowledge of Microsoft Office tools, especially Excel\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eAbility to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eKnowledge of, or the ability to learn, all order related software and system tools\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eExcellent work attendance records and habits.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eFluent German language skills\u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eWhat you’ll bring\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eAbility to think creatively and adapt well to change.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eExcellent organization skills and a high level of comfort handling details.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
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pt;\"\u003eAbility to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
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pt;\"\u003eWork Environment\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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pt;\"\u003eThis position is located at Teradata, Prague, Czech Republic.
unbsp; This position may require overtime at month ends, quarter closes and year-end.
unbsp; Weekend work maybe required depending on the timing of month ends.
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