CUSTOMER EXPERIENCE SPECIALIST

u003cp\u003e\u003cspan style=\"color.
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12pt;\"\u003eWhat You'll Do\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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#;\"\u003eThe Customer Experience Specialist is a customer-facing position focused on operational excellence and acting as an assigned service management advisor for their customers.
The purpose of the role is to deliver a world class support experience to our customers and to and to accelerate adoption of their Teradata products and services.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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#;\"\u003eYou will have an oversight and support role regarding ongoing operational services and will bring to their customers, industry-established rigor for operational excellence.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
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#;\"\u003eThe role is critical in establishing and enhancing customer relationships, contributing to customer retention and loyalty, and providing a link to Teradata technical experts to assist customers in getting maximum value out of their investment in Teradata, increasing Teradata value delivery perception.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
#;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
12pt;\"\u003eWho You'll Work With\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
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#;\"\u003eInspire confidence and drive utilization of Teradata products.
\unbsp;Manage existing customer relationships at different levels, to drive operational excellence, customer value, satisfaction, and retention within the assigned accounts.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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#;\"\u003eSupport customer onboarding and identify training needs, advising customers on training opportunities to improve utilization and adoption of their Teradata products, and understanding the customer utilization (consumption).
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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#;\"\u003eWork with the account team to identify early risk indicators of customer dissatisfaction and potential churn, reflecting in deteriorating customer health and contribute to action plans to mitigate these risks.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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#;\"\u003eIdentifying growth opportunities for and maximizing customer life-time value for Teradata.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
#;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
12pt;\"\u003eWhat Makes You a Qualified Candidate\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"color.
#;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003e1-2\unbsp;years’\u003c/span\u003e\u003cspan style=\"font-size.
12.
pt;\"\u003e\unbsp;experience working in a customer-focused environment, in a technical environment/company, and in a technical capacity.
u003c/span\u003e\u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"font-size.
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#;\"\u003eExperience delivering and/or supporting solutions and/or services for complex enterprises.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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#;\"\u003eInfluential and collaborative in a cross-functional diverse workforce.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"font-size.
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#;\"\u003eAbility to prioritize and perform effectively in a highly dynamic work environment.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"color.
#;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003eUnderstand problem-solving\u003c/span\u003e\u003cspan style=\"font-size.
12.
pt;\"\u003e, process-driven mindset.
u003c/span\u003e\u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
black; background.
white;\"\u003e\u003cspan style=\"color.
#;\"\u003e\u003cspan style=\"font-size.
12.
pt;\"\u003eUnderstanding the big picture vision, transforming strategy into results defining the action plan/tasks needed to achieve the desired outcomes.
u003c/span\u003e\u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"color.
#;\"\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePossess\u003c/span\u003e\u003cspan style=\"font-size.
12.
pt;\"\u003e\unbsp;excellent organizational and people skills, with the ability to lead any combination of complex internal and external (customers \uamp; partners) virtual teams.
u003c/span\u003e\u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"color.
#;\"\u003e\u003cspan style=\"font-size.
12.
pt;\"\u003eNative Japanese or N2 -N1 level (able to talk to Japanese Clients)\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"color.
#;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size.
12pt;\"\u003eWhat You Will Bring\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"font-size.
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#;\"\u003eUnderstanding/exposure to Cloud solutions will be a plus.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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#;\"\u003eExperience on industry-established rigor operational excellence (e.
., ITIL/ITSM) will be a plus.
u003c/span\u003e\u003c/li\u003e \u003cli style=\"color.
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white;\"\u003e\u003cspan style=\"font-size.
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#;\"\u003eEnglish desirable.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e