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CUSTOMER CARE ANALYST

Ciudad de México - Ciudad de México

Descripción de la oferta de empleo

Importante empresa dedicada al giro logístico se encuentra en búsqueda de talento:  Customer Care Analyst Requisitos Escolaridad Licenciatura terminada, ingeniería industrial deseable Conocimiento Servicio a cliente en general, deseable conocimiento naviero o trabajado en forwarder. Experiencia 2 años en puesto en servicio a cliente en general, 1 año en puesto operativo deseable Dominio de Excel intermedio (bases de datos, pívot table) Ingles intermedio (indispensable, se verificará en entrevista). Funciones Mapear y establecer claramente las necesidades del cliente y comunicarla a la operación Generar la mejor tarifa al cliente, en conjunto con la parte operativa, cumpliendo con los 7 días establecidos. Asegurar una comunicación interna efectiva que garantice el cumplimiento de los requerimientos del cliente Actualización de contratos, tarifas y condiciones. Contacto con el cliente y atención personalizada  Detectar posibles riesgos en el servicio. Atención telefónica, correo y visita 2 veces al año, visita todas las líneas navieras. Visitar al cliente. Ofrecemos Sueldo base $24,000 brutos Prestaciones de ley y superiores (vales de despensa, fondo de ahorro, seguro de vida y gastos médicos mayores). Contratación directa por la empresa. Esquema de trabajo híbrido. Horario de trabajo Lunes a viernes 9:00am a 6:00pm Zona de trabajo: lomas de Chapultepec
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Detalles de la oferta

Empresa
  • Hex- Hiumanlab
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 26/04/2024
Fecha de expiración
  • 25/07/2024
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