CUSTOMER CARE ANALYST

Customer Care Analyst We have a vision larger than the ocean.
to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.
We count on our people to make it happen.
We Offer.
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated.
You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees.
Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job.
We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities.
Map and clearly establish customer needs and communicate them to the operation Generate the best rate for the client, in conjunction with the operational part, complying with the established 7 days.
Ensure effective internal communication that guarantees compliance with client requirements.
Update of contracts, rates and conditions.
Customer contact and personalized attention Detect possible risks in the service.
We are looking for.
In this role you ought to be passionate about matching talent to business needs.
For you, providing a great candidate experience is non-negotiable, through every step of the recruitment process.
Connecting with candidates and different stakeholders gives you energy throughout the day.
You are highly independent, enjoy working at a fast pace, dealing with change and a touch of uncertainty.
As for the skillset and experience, we are looking for.
Completed bachelor's degree, industrial engineering desirable.
Customer service in general, shipping knowledge or working as a forwarder is desirable.
2 years in general customer service position, 1 year in operational position desirable Proactivity, service attitude, sense of urgency, self-regulation, organization Intermediate Excel (databases, pivot table) Mandatory intermediate English You have been reading so far, we’re glad to see you are interested.
And if you want to use your skills to make a difference, we look forward to hearing from you.
Apply now! Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! #LI-SP8 #LI-Hybrid Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
A.
.
Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
For more information click here.
All the way.