CUSTOMER ADVOCATE, CUSTOMER SUCCESS

Customer Advocate, Customer Success Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Customer Advocate, Customer Success (CACS) is responsible for leveraging and extending the capabilities of the customer experience, customer care, and account solutions teams.
The CSCA will also complete agile projects and activities within the GAM Retention team to support operational objectives and team-wide initiatives that drive customer retention and growth.
About the Role In this opportunity as a Customer Advocate, Customer Success, you will.
Assist CSEs and GKADs with the client’s day-to-day needs, billing support and escalations, order processing and other administrative requests Drive Client Success programs and team enablement with the goal of improving customer experience and outcomes Manage projects focused on adding customer value, standardizing best practices, improve workflow efficiency and optimize resource utilization Deliver trainings on account support tools to ensure customers are empowered to manage administrative functions for their account Work with GAM team members and leadership to develop best practice playbooks primarily relating to client expansion and risk mitigation specific to the GAM multi-proposition experience Collaborate across teams to research and resolve complex account and billing issues while utilizing results to improve current processes Create customer-facing communications to improve the quality, consistency, and frequency of communications aimed to deliver an exceptional customer experience.
Establish effective relationships with Management, Customer Success Executives, Sales Specialists, GKADS, and Professional Services Lead change through testing, implementing, and communicating new internal initiatives, processes, and technology Provide thought leadership, identify creative solutions, and build evidence-backed business cases for cross-functional initiatives relating to GAM that will aid in reaching the departmental objectives and key result goals Administer Office 365 Microsoft applications for departmental collaboration, resource organization, and reporting About You You’re a fit for the role if your background includes.
Bachelor's degree or equivalent experience 4+ years of experience in customer experience, sales, account management or relevant experience Excellent organizational skills and process oriented Strong communication and presentation skills Customer service orientation and experience Expert in Microsoft Office 365 Suite of applications Familiarity with common customer relationship management software including SFDC and Gainsight Strong focus on delivery and attention to detail Working knowledge of internal Thomson Reuters systems, products, processes, and communication channels required To apply, please upload your updated resume in English.
Location.
CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-ZM1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
Protégete de ofertas de trabajo fraudulentas haz click aquí para más información.
Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.