AFTER SALES & QUALITY SPECIALIST

Position.
After Sales & Quality Specialist Job Description.
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over leading technology manufacturers and service providers.
With sales of $37 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
What You’ll Be Doing.
Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts.
Maintains efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
Processes quotes and oder preparation for specified customers and works with centralized PM’s for Quote and Debit information.
Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
Thorough knowledge and accountability of supply chain engagements such as.
e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
Problem Resolution.
Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
Handles local expediting and assists global opportunities through local escalation.
Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index).
This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
Support Management.
Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.
What We're Looking For Typically requires a 4-year degree and 1–3 years of experience or High school graduate with equivalent related experience.
Desired minimum 1 year of experience in B2B sales Organization and Urgency skills are required Excellent verbal and written communication; must be fluent in English.
Highly preferred experience with Return of Materials Authorization (RMA) process What’s In It for you? At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus 40% vacation premium 12 vacation days Vision Assistance Life Insurance Healthcare Insurance Food/Pantry Vouchers Restaurant Vouchers Savings Fund Growth Opportunities, and more Work Arrangement.
Hybrid.
3 days in office / 2 days work from home Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! #LI-JB1 Annual Hiring Range/Hourly Rate.
$ MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location.
MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type.
Full time Job Category.
Business Support EEO Statement.
Please be sure to include all work history on your resume including.
temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)