Virtual assistant
Lau*** ***** (XX años)
PMO-Heineken Americas en T-systems
Universidad Madero de Puebla
Puebla,
Puebla
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Experiencia
PMO-Heineken Americas
T-systems
sep 2018
-
Actualmente
• PMO support • Reporting Monitoring of effort spent per project • Financial monitoring QG Initiation & Planning • Ending of the project + QG Closure • Invoicing • Meeting minutes from calls • PO monitoring
PRESBYTERIAN HEALTHCARE SERVICES (PHS) - SERVICE ADVISOR
T-SYSTEMS MEXICO
oct 2014
-
sep 2018
• Project management • Request fulfillment in a timely manner and following quality standards • SLA/OLA management • Request implementation coordination • SPOC/SME for new IT Requests • Provide regular updates to the customer advising the progress and status of their request.
Formación
B.S. FOREIGN LANGUAGES
Universidad Madero de Puebla
oct 2005
-
dic 2009
As the title stated above , I studied a B.S in Foreing Languages which included English and French with a specialty in Administration.
Idiomas
Ingles - proficient
French - Intermediate