Virtual assistant

Lau*** ***** (XX años)
PMO-Heineken Americas en T-systems
Universidad Madero de Puebla
Puebla,
Puebla
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Experiencia
PMO-Heineken Americas
T-systems
sep 2018 - Actualmente
•	PMO support  
•	Reporting Monitoring of effort spent per project  
•	Financial monitoring QG Initiation & Planning  
•	Ending of the project + QG Closure  
•	Invoicing  
•	Meeting minutes from calls  
•	PO monitoring  
PRESBYTERIAN HEALTHCARE SERVICES (PHS) - SERVICE ADVISOR
T-SYSTEMS MEXICO
oct 2014 - sep 2018
•	Project management
•	Request fulfillment in a timely manner and following quality standards
•	SLA/OLA management
•	Request implementation coordination
•	SPOC/SME for new IT Requests
•	Provide regular updates to the customer advising the progress and status of their request.
Formación
B.S. FOREIGN LANGUAGES
Universidad Madero de Puebla
oct 2005 - dic 2009
As the title stated above , I studied a B.S in Foreing Languages  which included English and French with a specialty in Administration.
Idiomas
Ingles - proficient
French - Intermediate