Virtual assistant

	Receiving calls from companies and provide interpretation services English-Spanish-English to Clients and people with limited English.
	Make translations over the phone of documents requested by the customers.

•	Monitor the quality of calls made to the country of Argentina and Spain with the purpose of improve the customer service.
•	Keep track of daily graphical statistics for calls.
•	Monitor and suggest better tactics and strategic forms used in advertising imagery by the company in Argentina to promote your service worldwide.
•	Keep track of monthly billing.
•	Manage intervals for better management of calls.
•	Keep track of inventory of incoming calls.

a)	The establishment of operational procedures on migration;
b)	The direction, distribution and monitoring of personnel involved in performing the function immigration;
c)	The imposition of sanctions in cases of violation of the Act or this Regulation;
d)	The sufficiency of the queries;
e)	Registration of foreign;
f)	The compilation of statistics other matter set by the Secretariat;

               Delegations services, seaports, airports and border international transit, which corresponds:
a)	Comply with and enforce the provisions of the Act, this Regulation and dictate the headquarters of the Institute.
b)	Check that the entry and exit of persons to or from the country is carried out according to applicable legal requirements.
c)	Process migration issues in accordance with the powers delegated expressly by the Commissioner.
d)	Issued to foreigners and foreign immigration documents, according to the applicable regulations and provisions issued the headquarters of institute.

	To assist the general manager with new ideas, strategies and tactics to improve the sales and customer service, bank deposits daily.
	To make a general daily review of the quality control like: update the food, keep the right temperature of the proofers, the food processer, and make a daily inventory of the products.
	Provide bilingual customer service by telephone and in person (English/Spanish).
	Apply the BLAST (Believe, Listen, Apologize, Satisfaction and Thank you) when a conflict between the customer and the company. 
	Provide service of delivering and ask the customer how we can improve the product and the service.

	Reviews collection reports to ascertain status of collections and balances outstanding and makes collection contact with customers in order to secure payment.  Gathers data from inside and outside sources in order to reconcile accounts.
	Data Entry, handles a wide variety of credit and collections functions.
	Interacts with outside sources involving credit, customer applications, and delinquent payments. Follows company policies in the collection and posting of overdue accounts, and in the effort to determine reason for overdue payment.
	Recommends credit limitations on customer accounts and proposes special credit arrangements and deviations from standard terms of payment.
	Making transactions of money from debtors to the company and from the company to the different Banks in California and some other states. 
	Bilingual customer service provided.

	Planned and directed flow of air and surface traffic moving to overseas destinations.
	Negotiated the rate for rent of containers with Domestic & International trucking companies.
	Examined invoices and shipping manifest for conformity to tariff and customs regulations.
	Accounts Payable, Accounts Receivable to Domestic & International Clients.
	Assisted the Shipping and Receiving Department.
	Inventory control, Data Entry, General Office tasks.
	Coordinated and scheduled with Shipping & Receiving Department the merchandise into the different countrie

•	Overview of Global Logistics-Trade, Transportation
•	Fundamentals of Import/Export & Logistics Procedures
•	Freight Forwarding, Import/Export Project Management
•	Importing: Customs & Compliance
•	Trade & Cargo Movement; Risk Management, Marine Insurance
•	Bonded Warehousing, Customs Exams, Compliance
•	Industry Target Marketing & Negotiation Strategies
•	Airport/ Freight Procedures
•	International Banking/Finance/ Letters of Credit.

•	Legal Court Interpreter
•	Accuracy of expression and comprehension in Criminal, Medical, and Civil Legal Actions
•	Thorough knowledge of the ethics of professional interpreting.

•	Exterior Commerce & Customs
•	International Rights
•	International Marketing Search I, II, III, IV, V
•	Administration of Companies
•	Fiscal Law & Procedures 
•	Seminary in Exterior Commerce & Customs
•	Professional Ethics
•	Merchandise Procedures
•	General Economy
•	Basic Accounting I,II,III,IV
•	Customs Procedures
•	Financial Math
•	Auditory in Exterior Commerce
•	Internal Auditory of Companies
•	External Auditory of Companies
•	English Course I, II, III, IV, V
•	Accounting I, II, III, IV, V
•	Microsoft Office (Excel, Word, Power Point, Outlook, and Internet).