Service desk manager middle

July 2018 - Current BenchMark ESG| Gensuite - Lead Business Analyst,
Aguascalientes, MX

Project Management- Attending to all customers assess needs and
propose customized solutions, this by establishing, analyzing with
clear and insightful communication.

Performing Team Analysis drove actions along the development
team to communicate customer needs in order to coordinate the
effort to obtain expected results.

 Tableau Implementation & Training

Oversaw and streamlined daily operations of purchasing
department to maximize productivity and revenue.
• Maintained key item stock levels and wrote or expedited purchase orders.
Generated reports detailing sales trends and store performances by
using Tableau creating data analysis sheets that allow maximizing
results

Educated customers on promotions to enhance sales.
Used company troubleshooting resolution tree to evaluate technical
problems while leveraging personal expertise to find appropriate
solutions.