Mobility manager / general manager

Directly responsible for overall profitability, sales, and service. financial oversight for the 3rd largest branch in México.  
• Defined and implemented long and short-term objectives. 
• Oversee daily operations, regulatory compliance, policy enforcement, internal auditing, sales/marketing, and strategic direction. 
• Set and administered budget; institute cost control to ensure profitability.  
• Recruited, hired, and motivated team through effective coaching, leadership, support, and guidance. 
• Establishment and monitored revenue and productivity goals, based on exceeding the expectations of customers through continuous improvement.   
• Management of all HR functions, including recruiting, interviews, counseling, and corrective action, benefits administration, payroll, employee terminations, etc.  First contact with users, and responsible for explaining the process and scope of their mobility and relocation service, following the policy established by your company for your position level, as well as introducing it with the liaison executive who will be in charge of providing you the attention and follow-up at your service.  
• Complete command of the VISA and Immigration process in Mexico and responsible for training the new Liaison Executives in those topics.  
• Extensive knowledge in International Regulations and Customs for the import and export of household goods, personal effects, motor vehicles, and pets, in the main countries of America, Europe, Africa, and Asia, in which the highest demand for hiring is generated and transfers of human capital.  
• Provide solutions in cases of return of expatriates with difficulties in documentary or in-person compliance for their processing of the Home Furnishing Certificate.  
• Control and management of companies providing international mobility and relocation services, ensuring service level according to the required quality standards and the authorized budget. 
• Improvement profitability through sales, forecasting, and negotiation; decreased expenses. 
• Creation of marketing strategies to expand existing customer sales, by increasing annual sales. 
• Key Account Manager for the main corporate accounts of the company. 
• Business development in Latin America, USA / CAN, E.M.E.A and A.P.A.C (from 4 to 7 clients per country). 
• Investigation of potential markets in the Americas, global, national, and other countries tenders, 
reciprocity and intelligent sales management, as well as cross-sales. 
• Business development for our associates, ensuring loyalty and making them grow. 

• Responsible for the management of 234 international moving agents around the world, managing the business granted, and managing the reception of business. 
• Key Account Manager for the main corporate accounts of the company (14). 
• Quotes, monitoring, and assurance of business profitability. 
• Punctual feasibility analysis of potential businesses and ongoing businesses, ensuring profitability, 
making renegotiations in cases of falling profitability.

Main responsibilities: 

• Development of benefit schemes and policies in conjunction with HR teams, and company acquisitions. According to the type of position and employee benefits package. • Training and coaching of Corporate Accounts in their HR and Purchasing Areas, in the creation and implementation of international and national processes of mobility and relocation, to improve attention and response times to their users (employees), facilitate the understanding of information for customs and migration procedures, optimizing the transfer times of your goods and your adaptation experience in the destination country.  
• First contact with users, and responsible for explaining the process and scope of their mobility and relocation service, following the policy established by your company for your position level, as well as introducing it with the liaison executive who will be in charge of providing you the attention and follow-up at your service.  
• Complete command of the VISA and Immigration process in Mexico and responsible for training the new Liaison Executives in those topics.  
• Extensive knowledge in International Regulations and Customs for the import and export of household goods, personal effects, motor vehicles, and pets, in the main countries of America, Europe, Africa, and Asia, in which the highest demand for hiring is generated and transfers of human capital.  
• Provide solutions in cases of return of expatriates with difficulties in documentary or in-person compliance for their processing of the Home Furnishing Certificate.  
• Control and management of companies providing international mobility and relocation services, ensuring service level according to the required quality standards and the authorized budget.  
• Management of the project of SLB Mexico achieving the assurance of the level of service in the Relocation contract, managing 3 people in the account for the achievement of the project, ensuring the highest quality in contracted companies and cost control of them, managing all movements (hiring/terminations).  
• Contract management of SLB LATAM managing all Relocation movements in 9 countries of Latin America (hiring/ movements/terminations).  
• Business development in Latin America, USA / CAN, E.M.E.A and A.P.A.C (from 5 to 9 clients per country).  
• Key Account Manager for the main corporate accounts of the company.  
• Management of a regional sales team composed of 14 salespeople in three regions of Mexico, monitoring, and assurance of KPI'S compliance of the company, timely monitoring the potential business weekly. 
• Management of the rates department for all the international quotations for the company (private/corporate). 
• Business development and maintenance of all the accounts.  
• Prospecting of new accounts and clients. 
• Assistant to the international conventions of moving and handling reciprocity with clients. 
 
Achievements:  
• Analysis and direct management of the KPIs of the area, ensuring teamwork and meeting the goals.  
• Obtaining and attracting 4 national contracts after working with corporate accounts in their benefits policy.  
• Complete management of the international area of the company with a team of 6 people in my charge.  
• Increase sales by 23% in the international part, managing the team, achieving the necessary goals, and implementing KPIs.  
• Achievement of closing growth in the international part of 31% from 2018 to 2019. 
• Research and obtaining an invitation to bid on one of the largest accounts in the world (Schlumberger) to obtain all its services in America for an expected business of USD 23 million in direct and indirect business.  
• The attraction of 11 new mobility accounts with attention to the client and users closely.  
• Coaching of the sales team by region on the trends of the world regarding mobility.