Dirección / gerencia it

Rob*** ***** (XX años)
ICT Technical Support Engineer Manager, Latin America Region. en MARKEM-IMAJE MÉXICO S.A. DE C.V.
Universidad Internacional de La Rioja (UNIR) Spain
Ciudad de México
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Experiencia
ICT Technical Support Engineer Manager, Latin America Region.
MARKEM-IMAJE MÉXICO S.A. DE C.V.
dic 2015 - jul 2020
 Main Responsibilities:
 
•	ICT Procurement Manager for LatAm.
•	HelpDesk Support Manger LatAm.
•	Infrastructure Specialist.
•	Information Security Specialist.
•	Level 3 Support Engineer.

  Main Achievements:
 
•	ERP Change Project from Great Plains to SAP. 
•	Full ICT project management on new location facilities, including Infrastructure, information security and services providers.
•	Got arrangements with Latin American ICT Services and Infrastructure providers. 
•	Got excellent deals with our services providers, saving around $80,000 (USD) in devices and monthly fees on the contracts.
•	Improvement of processes in other areas such as Administration, CRM, Customer Support etc., trough ICT Technologies and systems development to increase the efficiency of the internal processes and operations.
Engineer Manager (ICT).
UNIVISION COMMUNICATIONS NETWORKS.
ago 2000 - dic 2013
 Main Responsibilities:
 
•	ICT Procurement Manager for México Office.
•	HelpDesk Support Manger for México Office.
•	Special Events México ICT Director.
•	ICT Support for Univision TV Networks and Univision Online.
•	Infrastructure Specialist (Mac and Windows Servers, Mac Video Processing Servers and Mac Workstations).
•	Information Security Specialist.
•	SCCM & Active Directory Specialist.
•	Level 3 Support Engineer.
 
 Main Achievements:

•	Coordinate the technological change from SD Video to HD Video in the ICT side.
•	Project management for all the infrastructure needed for the construction of a Mac Server Room for Audio and Video processing.
•	ICT Procurement for infrastructure and coordination of all ICT resources, information security and teams for special projects as:

=	Elections for Mexico President, year 2000.
=	The last visit to Mexico of the Pope John Paul II, year 2002.
=	Elections for Mexico President, year 2006.
=	Bicentennial Anniversary for Mexico Independency celebrations, year 2010.
=	Elections for Mexico President, year 2012.
=	Special shows for Univision TV programs.
ICT and Academic Computer Center Director
Universidad Latinoamericana, S.C.
mar 1993 - jul 2000
 Main Responsibilities:
 
•	Responsible of the ICT Academic area.
•	Responsible of the ICT Administrative area.
•	ICT Procurement.
•	Support and advisor for Network and Technology requirements.
•	Information Security Specialist.
•	Network and Technology teacher for University Students.
 
 Main Achievements:
 
•	Installation and configuration of the first academic and administrative local area networks and internet access for the institution, including infrastructure, information security and communications.
•	Full project management (design and construction) of 2 Academic Computer Centers, for 2 campus of the institution.
•	Processes and tasks Improvement trough ICT Technologies for key areas of the institution such as Academic Services, Internal and external communications, Human Resources etc.
COMPUTER SCIENCE ADVISOR AND SOFTWARE DEVELOPER
Advisor
dic 1985 - Actualmente
During all my professional life, I have been performing as:

•	Computer Science and IT Advisor for several customers.
•	Security infrastructure and information security advisor.
•	Software Engineer and Developer, mainly developing in Delphi, Object Oriented Programming, SQL and PowerShell Scripting.
•	Computer Science Trainer Specialist, training several customers from government, private institutions and enterprises.
•	Teacher in private schools from Elementary to University levels.
•	At least 4 years as advisor leading, supporting and improving the IT Area, IT Infrastructure and business core in a remittance services company and international payments. 
Formación
Master's Degree in Information Security
Universidad Internacional de La Rioja (UNIR) Spain
may 2020 - Actualmente
Information Security r
Digital Transformation Specialist
Universidad Internacional de La Rioja (UNIR)
may 2020 - jun 2020

          
          
Computer Science Engineer
Universidad Nacional Autónoma De México.
ago 1985 - jun 1990

          
        
Idiomas
English - Advanced
Portugues - Internedate
Español - Native