Customer service

Administration of customer’s requirements from Mexico, North America. Europe, and Asia. Such as SMP, Yazaki Group, TE Connectivity: Connectors & Sensors, PKC Group (Samvardhana Motherson), Molex, etc.
An effective communication with customers, as well as providing them a current feedback about their requirements and updating their releases into the ERP system were part of my responsibilities. At the same time, I had to check the master production plan, which was developed by the master planner monthly. I reviewed the master plan along with the multifunctional team on a weekly and daily manner. Any change or problem was informed 
to the customer. And a close follow up of the requirements until they were delivered and received by the customer.

Management of customers’ requirements, monitoring the end-to-end supply chain, transport logistics, administration of finished goods at 
Warehouse and returnable containers. As well as monitoring and supervising the Customer Service to achieve the 95% of the KPI’s directed by the company.

54 hours. 
Increase efficiencies in distribution and warehousing to optimize the movement of products to the end customer.

Design of  an efficient supply chain, to optimize resources in order to reduce costs and time of delivery. As well as projects management.