Coodinador (a) de proyectos (agile project manager)

•	Promoted talent to Product Owner with initiative methodology Agile
•	Senior  Project Management  to Fraud Portfolio
•	Align on metrics that guidance to prevent fraud with high world technology applications
•	Manage end-to-end project life cycle and coordinate all dependencies with Policies and standards of Citi.
•	Management of the different internal tools of the bank for activation and management of the fraud portfolio
•	Vendors Management process and vendors relationship
•	Validation and Management of IEP, Cash and P&L, status presentations for financial forum
•	Successfully supported Corporate initiatives on Agile, WoW, Jira, Design Thinking Ensured a healthy and management of the governmental process of the CNBV
•	Continuously looking for savings through the expected benefits in projects
•	Ensured a healthy and management of the governmental process of the CNBV
•	Senior Business Analyst to Fraud Portfolio.
•	Requirements review and validation with process models and flow diagrams.
•	Develop, creation and validation Epics, User Histories.
•	Develop, creation and validation of BRD, FRD, CAPs, RA, RE.
•	Problem Solving by analysis of requirements between BIZ and Technology teams.
•	Process reengineering with Playbooks, mockups, manuals and biographies operational.

•	Link center for security services: fulfillment of SLA’s for clients, internal and external supervision of requirements and continuous improvement in customer service.
•	Fulfillment:  ISO27001 certification with maintenance audits and SSAE18. 
•	CMDB: definition of operational process and implementation in Service Now.
•	Management of critical projects for the company.
•	Creation of the Change Management area to control all structural adjustments within the company. 
•	Management of the business productivity.
•	Generation of presentations for senior management.
•	Coordination of fraud prevention project for BBVA Spain and BBVA Bancomer.
•	Generation of presentations for delivery results.
•	Coordination of the processes project for the Company GEMALTO.
•	Definition and generation of operational processes, factory access, chip insertion area, card ironing and packaging.  
•	Coordination of security project for BBVA Bancomer Mexico.
•	Management of the data base assurance project, presentation of progress and deliveries to the security management area.
•	Management and implementation of CORDA project to generate KPI’s, presentation of
progress and deliveries to the security management area.
•	Implementation of RFP’s for supplier control.
•	Negotiation for projects growth.
•	Coordination of the Bullet Proof project for Bimbo.
•	Management of the project life cycle.
•	Administration of resources, licensing and dealing with suppliers.
•	Definition and planning of the project.

•	Call Center project coordination.
•	Management and implementation of infrastructure and technology to be used, contact center management.
•	Creation of procedures, contingencies support for service agents and clients in 7X24 scheme.
•	Creation of administrative services for employees.
•	National support coordination for all remote systems units.
•	Migration of all units to the Modelo Group network.
•	Training employees in Lotus Notes Mail and server management.
•	Active Directory management, assets, inventories and backups.
•	Support for Extra and Extra Express stores.
•	On site IT support.
•	Windows, Lotus Notes, Office and home made applications.
•	Telephone basic support.

Reforzar las estrategias, métodos, técnicas y herramientas especializadas para el desarrollo en la dirección de proyectos. Sumando el desarrollo de habilidades como liderazgo y comportamiento organizacional.
y la gestion de recursos para la planificación, desarrollo y control de proyectos.

Desarrollo, creación y manejo de comercios (e - commerce) en linea.

Profesion que en forma interdisciplinaria planea, organiza, dirige y controla  los sistemas de información en interacción con las diferentes áreas de la empresa.