TRABAJO PROBLEM INCIDENT MANAGEMENT OJUELOS DE JALISCO, JALISCO

Provide a single, consistent source of information on all agreed services ensuring availability to those with approval to access ensure given services have appropriate...

Jenkins, source code management – for ex... git / bitbucket, service request automation, proactive service monitoring & alerting, data lifecycle management...

Change management & technology ecosystem review – develop and implement change management processes and controls for learning technology services...

Skilled in vendor management... required knowledge/skills: experience of incident management and ability to perform effective problem management/troubleshooting...

·        analytical and systematic problem solving skills required... ·        communicate comfortably and effectively with customers and management...

·          providingperiodic major incident metrics reports must haverequirements: ·          experiencein change and incident management...

Generate reports on application performance, usage statistics, and support activities for management review... coordinate with vendors to obtain and apply software...

Servicenow & jira) preferred skills itil practices (change management, incident and problem management and others) experience in gxp or sox regulated...

·         proactive approach to problem solving... ·         experience in service management tools, servicenow or remedy... essential skills and experience...

Understanding of itil processes and application life cycle management... strong sense of ownership and high level of accountability should be aware of release...

Understand that we can’t just buy our way out of a cyber security problem... security roadmap and strategy development desirable development of application...