TRABAJO WORKFORCE MANAGEMENT CALL CENTER MONTERREY, NUEVO LEÓN

Data management and reporting... learn basic concepts and kpis for managing a service center (call center), as well as developing the capability to perform analysis...

Good customer management... the call center agent is responsible to manage, configure and administrate tools, performance reporting and to support process management...

Years experience within a warehouse, manufacturing or distribution center environment... encourage and promote loss prevention within the workforce exercising...

All other duties as assigned   qualifications:  portuguese and english language  basic troubleshooting skills  customer service and/or call center experience it's...

What skills you need: this position will be working at enterprise technology and engineering center - mexico, assigned to a design team... strong knowledge in programming...