TRABAJO TIER 1 TECHNICAL SUPPORT MONTERREY, NUEVO LEÓN

Title: support engineer 1 (supply chain planning and execution) location: monterrey, mx the senior support engineer will support our saas and on prem customers to...

Provide level-2/3 support and troubleshooting to resolve issues... interest to learn other technical areas such as automation, database, etc... blue yonder, inc...

The technical associate will learn about by platforms and solutions... assists with triage of issues, testing, support and identifying root cause...

Functions function 1... specific responsibilities 1... external business relationships: 1... relationships and contacts supervisory relationships: 1...

External business relationships: 1... functions specific responsibilities 1... relationships and contacts supervisory relationships: 1... support new product development...

Escalate incidents to senior service desk analysts or third tier support... what you will be doing provide timely, first call resolution to technical support issues...

Acting escalation point of 24x7 tier 1 consultant for security events... train and guide 24x7 tier 1 consultant with new security tool chain, use case and playbooks...

technical savvy in aggregate and mining technology... develop and coordinate global initiatives to support the operations enhance efficiency, maintenance availability...

What you will do: - serve as the technical and process expert, assisting end users with the use of the erp... - serve as the internal point of contact for all...

- support the team's efforts to design, model, develop, and maintain existing and new sql database objects required for all business solutions...

- collect business requirements working closely with business users to understand needs and translate into technical implementation... what you will do: - implementation...

- create and maintain technical documentation for existing and new processes and policies... you will administrate and provide support for the whole project infrastructure...

- maintain ongoing reliability, performance, and support of the data infrastructure, providing solutions based on application needs and anticipated growth...