TRABAJO ROOMS GUEST SERVICES GUADALAJARA, JALISCO

Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the guest environment expert makes sure the...

Coordinate with housekeeping to track readiness of rooms for check-in... answer, record, and process all guest calls, messages, requests, questions, or concerns...

• responds to and handles guest problems and complaints... • reviews comment cards and guest satisfaction results with employees... • emphasizes guest satisfaction...

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms...

Follow proper escalation procedures when addressing guest concerns... identify guest reservation needs and determine appropriate room type...

Guide guests through the dining rooms and provide any needed assistance... monitor dining rooms for seating availability, service, safety, and well being of guests...

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate... input group rooming lists using reservation systems...

Identify and report preventative or other maintenance issues in public areas or guest rooms... ensure uniform and personal appearance are clean and professional...

Monitor dining rooms for seating availability, service, safety, and well being of guests... job number job category food and beverage & culinary location the westin...