TRABAJO L2 SUPPORT GUADALAJARA, JALISCO

Software support experience (l2, l3)... in one sentence responsible for providing outstanding technical support to a global customer base... all you need is...

Responsibilities accountable for seamless delivery of l2 production support services in a global delivery model across north america and india, with team sizes up...

Prepare operation support documentation and sops for support... 5 (basic dev & incident management) support, l2 (complex incident management...

Proactive monitoring of the ticketing queues and other support channels to quickly acknowledge and respond the user reported issues... experience delivering or developing...