TRABAJO INCIDENT PROBLEM CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

Critical incident process)... • single-point-of-escalation for daily operational matters in relation to incident and problem management...

We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value...

O    provide internal and external executive level updates to all stakeholders o    ensure incident team has an active voice and is driving the troubleshooting o...

Years of experience in a problem management role... prepare known error articles (kea) that can be used in proactive problem management...

Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability...

Thorough understanding of itil processes related to incident management, problem management, application life cycle management, operational health management...

problem management...              incident management...              timely, efficient, and accurate production support and problem resolution...

Skills: powershell c# splunk for monitoring and problem identification... the application support engineering team is responsible for...

? pragmatic problem solver  ? able to articulate technical issues in terms of business risk and opportunity strong team player prepared to work flexibly across...

Contribute to improving escalation and incident management processes, protocols, dashboards, and run-books... nice to have familiarity with aws or cloud-based solutionsfamiliarity...