TRABAJO CALL CENTER WEEKENDS OFF CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

What do you need for this position?: 1+ years of related experience and/or training in the field of customer service or call centers... attend to them in a professional...

Basic qualifications - work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center...

You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on...

These include:  forecasting accuracy  revenue and margin goals  client, customer, and employee satisfaction scores  call volume projections  contractual bonus goals ...

To become a part of our team:courteous with strong customer service orientation·       intermediate - advanced english level·       high school diploma or equivalent...

From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality...

Payed time off (additional to vacation days)... knowledge of security and compliance standards (such as common vulnerabilities and exposures (cve), center for internet...

During a typical day, you’ll ·         collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environment...