TRABAJO SENIOR ASSOCIATE KNOWLEDGE MANAGEMENT BENITO JUÁREZ, ZACATECAS

Software license management... knowledge on av & patch management... patch management & server administration... audit management & service desk operations...

Project management knowledge... solid knowledge of estimation and prioritization techniques... knowledge in agile scrum methodologies (essential) and kanban...

Software license management... knowledge of antivirus and patch management... knowledge of tcp/ip networking... knowledge of audit management and service desk operations...

Experience working with internal and client ticketing and knowledge base systems for incident and problem tracking as well as procedures assist with client transition...