TIME MANAGEMENT EXPERT

Summary -To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
About the Role Major accountabilities.
Support the team in the operational conversion of P&O strategic objectives.
Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.
.
services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.
.
access management).
Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
Support evaluation of the services / processes / continuous improvement in scope.
Contribute to P&O Services projects at country or BU level Key performance indicators.
P&O Services delivered on time with the right level of quality Minimum Requirements.
Work Experience.
Operations Management and Execution.
Skills.
Managing diversity.
Optimizing Customer value by co-creating and developing compelling.
Problem solving.
Proactive thinking.
Managing stress.
customer focused solutions.
Languages.
English.
Why Novartis.
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It takes a community of smart, passionate people like you.
Collaborating, supporting and inspiring each other.
Combining to achieve breakthroughs that change patients’ lives.
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