TECHNICAL TRAINER

Position Description.
he Technical Trainer will be responsible for developing and deploying a technical training program for Gwinnett County employees based on the software, systems, and equipment utilized within our organization.
The responsibilities of the Technical Trainer will include developing a training plan and curriculum based on organizational needs, creating literature and materials to be used in the training program, designing exercises to enhance end user training courses, conducting training sessions, and evaluating the results of the training program to determine overall effectiveness of the program.
The Technical Trainer must be extremely knowledgeable in their field of expertise and possess solid technical aptitude.
Additionally, they must be an excellent communicator and be able to explain complex subjects in a clear and interesting way.
Minimum Experience and/or Qualifications.
TT+ (Certified Technical Trainer) Certification3 years of equivalent work experience.
Preferred Experience and/or Qualifications.
years of equivalent work experience.
egree in information technology or a computer sciences-related field.
CT (Microsoft Certified Trainer) Certification.
xperience assessing training needs.
xperience developing, implementing, and evaluating training programs for a large organization.
xperience planning and preparing instructional courses and deploying training programs for trainees in single and groups.
nowledge of modern training techniques and tools in technical subjects.
trong working knowledge in Microsoft Office365 Suite of Products including, but not limited to Microsoft Teams and OneDrive.
xpert in Windows 11 and Microsoft Edge.
amiliar with Mobile User Interfaces.
Apple iOS and Android.
amiliar with Microsoft SharePoint 365 OnPrem/Online.
nowledge of key-end user scenarios and technical architecture for Office365, Teams,SharePoint, and other Office 365 products.
killed in planning, coordinating, and leading training programs.
utstanding communication skills and comfortable speaking to crowds.
xcellent organizational and time-management abilities.
trong listening, presentation, and interpersonal skills.
bility to conduct research into a wide range of computing issues as required.
bility to analyze target audience and to present ideas in user-friendly language.
ood understanding of the organization’s goals and objectives.
ighly self-motivated and directed.
xceptional customer service orientation.
xcellent writing and grammatical skills.
xcellent organizational skills and attention to detail.
bility to present complex data in clear, concise text.
bility to meet deadlines and to work independently.
roficient with Microsoft Office Suite or related software.
Responsibilities.
repare technical training programs according to organizational requirements.
ssist in design of computer-based and multimedia curriculum and determining course content according to objectives.
reate training materials (course outlines, background material, instructional materials, training aids, presentations, worksheets, etc.) and classroom agendas.
roduce training schedules and announcements.
etermine system utilization requirements by researching and testing systems.
onduct training sessions, webinars, workshops etc., in groups or individually, in-person or virtually.
eep and report data on completed courses, issues, etc.
bserve and evaluate results of training program to determine overall effectiveness of program.
ontinuously enhance technical instructional delivery and presentation skills.
entor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
nsure the quality and consistency of course content throughout a course life cycle.
dentify areas where departments can make more effective use of SharePoint, Teams, and Office365Maintain an awareness of Office365 roadmap and releases.
rovide support for end user applications as needed