TECHNICAL SUPPORT REPRESENTATIVE REPRESENTANTE DE SOPORTE TECNICO

VoIPms who

VoIPms is a stateoftheart Montrealbased VoIP provider with offices in Canada and Mexico. We provide highcaliber communication solutions to over businesses, resellers and residential customers all across the globe.
Technology lover You just found your calling. We have a team of 50 passionate and dedicated people across our offices and joining our team is working in a highly stimulating work environment with opportunities for advancement and personal growth. We give you carte blanche to bring all your creative ideas to the table to keep on fueling our growth.
Due to the nature of the service we provide, you will find yourself assisting customers from all around the world where the main language will be English. Our support is provided in 3 languages English, French and Spanish. So, if you speak French, you get extra bonus points

Responsibilities
Assist our customers via our main two ways of communication Ticket System Emails and Live Chat. We are not a call center.
The technical assistance can go from helping customers with any setting or information from their customer portal or service in general to troubleshoot and diagnose any hardware device, software or system they may be using for the service, including sometimes their local network configuration in order to solve any issue you are presented with.
Any other related responsibilities not detailed here but that could be reasonably expected.
Skills Required
Excellent English level. To speak, listen, write and read fluently.
Great computer skills, preferably familiar with basic concepts of network and softwarehardware troubleshooting.
Good typing skills.
Available for fulltime position.
Reside in or around Mérida, Yucatan.
Highly developed written and oral skills in French is an excellent plus, and you will get extra kudos for it.

Our Perfect Candidate
Computer and technology enthusiast.
Professional attitude, punctual.
Proactive, positive approach at solving customer issues.
Multitasking mind.
Ability to think of different ways to resolve a problem.
Fast learner. You can assimilate new subjects quickly.
You have natural logical thinking and understand how to solve problems, even when the problems are not within your comfort zone.
Natural ability to help and please customers through emails, and echat system.
You like learning new things on a daily basis to become a better employee.
You like working with a team.

We Offer
All Mexican law benefits incl. IMSS, INFONAVIT.
Some great benefits above the Mexican law including food support from day 1, and Medical, Dental, and Life Insurance from your 6th month
Great work environment and offices in a great location in front of the Great Plaza. P.S. We are currently working from home
8hour days, and 5day work weeks.

Ready Apply with us now.

Si leíste hasta el final de esta publicación envianos tu CV al correo careersmerida aroba voip punto ms
Bolsa de trabajo México ofrecemos puesto de Technical Support Representative para el sector de Informatica Telecomunicaciones en la empresa Intercan Holdings SA de CV de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.