TECHNICAL CONSULTING ENGINEER
Descripción de la oferta de empleo
· Manage Cases opened by internal and external customers.
· Troubleshoot issue as defined in the case.
Escalate by opening a collaboration with technical lead; or reassign the case to other team should case be outside our jurisdiction.
· Update all cases through CSOne, ensuring accurate and timely notes are kept for all customer interactions and completed tasks.
· Take Ownership of Incidents and Service Requests throughout the lifecycle.
· Responsible to gain customer’s agreement meeting all the business expectations, keeping customer’s sentiments in mind.
· Record, classify and log all Incidents/Service Requests details, allocating categorization and prioritization.
· Investigate and diagnose Incidents to restore service as quickly as possible.
· Ensure initial Seedfile Import & Discovery, Device Access Verification and Collection · Provide Support for Application Support · Configure Tool Access/User Accounts for users/delivery resources.
· InstallNeededAdd-ons,Syslog’s,Configureand/orUpgradeCSPCSoftwareStackasrequired · Actively participate in periodic meetings between Cisco and the Customer on a weekly basis.
· Responsible for providing status, managing NCE’s / Customers expectations by providing current service level.
· Apply first call resolution using Knowledge base, indicate article numbers on TechZone, and provide feed-back on the article if applicable (change in process or procedures).
· Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
· Document troubleshooting steps and service restoration details.
· Create and submit knowledge articles In Tech Zone.
· Verify resolution with end-users and resolve assigned Incidents.
· Collaborate with Level 3 for unresolved Incidents.
· Keep users informed about their Incidents’ status at agreed intervals.
· Provide first-line investigation and diagnosis of all Incidents and Service Requests.
Detalles de la oferta
- Sin especificar
- 17/05/2024
- 15/08/2024
Respond to inquiries, troubleshoot technical issues and provide solutions... experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools... responsible for providing technical support and expertise to customers utilizing the azure machine learning platform......
I am thrinadh, i work as a technical lead recruiter for cliecon solutions inc... required/minimum skills/qualifications: minimum 2+ years relevant experience as technical/functional consultant or engineer engineering or master’s degree in computer science/information technology (it) or equivalent relevant......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Importante empresa multinacional de origen suizo esta en búsqueda de tu talento como: project engineer escolaridad: ingeniero mecánico (titulado)... inglés avanzado (la entrevista es en inglés) edad: 26 a 30 años experiencia laboral de 3 a 4 años como mechanical engineer o en ingeniería de proyectos......
Excellent technical and problem-solving skills... essential: graduated industrial engineer or related... preferably more than one year experience in the automotive or aviation industry... easy communication with clients... maximum age 30 years old requisitos del puesto advanced ms office skills strong......
Account technical specialist el (ats) será la cara técnica de preventa primaria y el punto de orquestación entre los recursos internos y externos a migesa... parte de sus objetivos es ayudar a cumplir las métricas de consumo y deployment empatadas con las de microsoft, crear estrategias tecnológicas......
Aportar experiencia en campo y la voz del cliente, para orientar los desarrollos hacia un adecuado desempeño funcional y satisfacción de los usuarios potenciales operaciones :para realizar pruebas en sitio, monitoreos de desempeño post-venta, asesoría, consultoría de proceso y capacitación en nuestros......
Servicio latam, importante compañía de tecnología con presencia en más de 11 países prestando servicios de soporte it, help desk, mantenimiento preventivos instalaciones, network... implementaciones lan/wan/wlan/sdwan con hardware cisco (especialidad)... integrar y colaborar con proveedores externos......
— межфункциональная работа с командами data science или content engineering для устранения неполадок, обработки или оптимизации критически важных для бизнеса данных... — знание spark — знание scala и/или python — свободное владение хотя бы одним диалектом sql — уровень английского языка: upper-intermediate......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
