SOFTWARE ENGINEER, BACKEND ANS SOLUTIONS

Are you passionate about cutting edge technologies and generative AI? We are looking for a Solutions Engineer on the Engineering team to be the crucial bridge between our product and our clients.
You'll work with our Sales, Customer Success, and Product teams to enable our clients' success from pre-sales through onboarding and integration with a new leading edge, generative AI technology for lawyers.
This product will allow attorneys to perform time-consuming, tedious, error-prone tasks at high-quality and orders of magnitudes faster.
This means clients can get better work from attorneys at lower costs increasing access to justice for everyone.
The Solutions Engineer will provide white glove technical assistance in the form of custom-scraping customer files and executing custom-coded (Python) file integration flows through REST APIs.
We need someone who is able to identify client pain points, create technical solutions, and integrate client data sources with our product.
About the role As the solutions engineer you will.
Engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews  Provide white-glove support to our Enterprise advanced search product clients to enable file integration through custom-coded workflows  Work closely with Account Executives and Technical Account Managers to obsessively understand customer needs and requirements  Serve as the customer advocate to other Casetext teams, including Product, Sales, and Marketing  Understand business problems to find the best technical solution among all possible  Partner with commercial leads as the technical arm of relationship selling  Develop deep relationships with the client's users from onboarding and implementation through use  Develop expertise regarding internal API's, tools, and administration  Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders  Establish & maintain internal relationships with adjoining teams to ensure seamless external experience  About You.
1-2 years experience writing software, preferably in Python.
Proficiency in consuming REST APIs is required.
Experience working with document and spreadsheet file types (e.
.
PDF,.
ocx,.
sv, and.
slx) is a major plus.
Empathetic and team-focused.
Obsessed with customer delight  Enjoy solving problems and collaborating with others and being at the forefront of legal tech  Comfortable working with executive level stakeholders and experienced product leaders, and can easily navigate between technical and nontechnical depending on your audience  Ability to understand complex technical requirements and educate prospective buyers  Strong communication skills, particularly for meetings with multiple stakeholders  Ability to operate and succeed in a fast-paced environment  Experience in a technical sales or other customer facing environment is not a requirement, but is a big plus.
Candidates without such experience should demonstrate solid communication skills.
What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work.
We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.