SENIOR SITE RELIABILITY ENGINEER

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This position will allow you to expand your technical skills while networking with professionals in Cloud operations, technology development, and project management teams.
Thomson Reuters ONESOURCE Indirect Tax’s SRE team is looking for a Site Reliability Engineer who will provide hands-on technical skills and share industry best practices with other team members on core SRE principles and tools.
The Site Reliability Engineer will participate in end-to-end operational aspects of ONESOURCE Indirect Tax Applications by working closely with Architects, DevOps, Product, and development teams to ensure we get the most out of the software on AWS and OCI.
About the Role In this opportunity as a Senior Site Reliability Engineer, you will.
Develop, Deliver, and Support.
By applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team.
Be a Team Player.
Working in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams.
Be an Agile Person.
with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines.
Be Innovative.
you are empowered to try new approaches and learn new technologies.
You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
Be an Effective Communicator.
through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.
You are a fit for the role if you are.
Keen to learn complex architectures and come up to speed quickly.
A self-learner, self-driven, and able to operate with minimal supervision.
Able to demonstrate ownership of accountabilities.
Able to successfully communicate with business partners, management, and technical team members.
Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
Proficient user of AWS, Monitoring tools.
AWS SysOps Associate or DevOps professional certified.
Proactive in raising problems and identifying solutions.
Strong sense of customer service.
Able to work in a highly collaborative team setting.
Approaching work with a DevOps and continuous improvement mindset Primary Responsibilities.
Represent operations in a technical fashion to leadership and development teams.
Engagements that evolve the stability, scalability, and supportability with development and other operations teams to continue evolving our monitoring and operational procedures for the architecture.
Contribute and develop documentation on Application services, infrastructure details, Recovery Procedures, Root cause analysis, and post-incident review.
Create and manage application and infrastructure dashboards and runbooks, automate the playbooks Perform change management functions involving software deployment and server maintenance requests and documenting the change procedures/instructions and presenting in change advisory board meetings for necessary approvals.
Respond to and mitigate incidents as they occur within the environment.
Security best practices for cloud.
Design, create, and manage the performance, availability, recovery requirements, and standards across the Observability Platform.
Impact the engineering function by influencing decisions through advice, counsel, or facilitating services Demonstrate high proficiency in automation, system monitoring, and cloud-native applications.
Preference to work in an Agile environment committed to continuously improving that environment.
Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLOs Perform periodic on-call duty on a rotational basis.
About You.
Bachelor`s degree 5-8 years of experience in enterprise-level operations support role OR DevOps role.
Working knowledge of infrastructure components (e.
., routers, load balancers, cloud products, container systems, compute, storage, and networks) Expertise in observability and monitoring tools, like Dynatrace, Datadog, AppDynamics, Splunk, etc.
Deep understanding of Application performance monitoring (APM) and user monitoring.
Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc., Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.
., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ) Knowledge of Infrastructure as Code (IaC).
Ansible, Terraform, AWS Cloud Formation, etc.
Apply standards of cloud compliance to application design to achieve reliability Ability to analyze application and server logs, error interpretation Incident response and recovery.
SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery.
Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.) Working knowledge of ITIL Change and Incident management processes.
Experience in site reliability engineering in Java, Kubernetes, Kafka, and Database platforms (like Postgres) Excellent written and verbal communication skills and strong collaboration skills.
Location.
CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact Purpose-Driven Work.
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