TRABAJO SENIOR CUSTOMER SUPPORT MANAGER

The intelligent heart of customer experience zendesk software was built to bring a sense of calm to the chaotic world of customer service... develop and apply domain/technical...

About the role   as a technical support manager for tier 1, tier 2, and tier 3 support you will be responsible for managing and building a world-class team of...

​ desired: customer experience/service industry experience formal technical support experience; customer service experience... the intelligent heart of customer...

customer support process... knowledge of heavy machinery, dealer business practices in aftermarket and service and/or customer support... preempts and resolves technical...

This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support...

Skills and abilities customer oriented and business driven... main responsibilities the senior manager for sustainable business support: manages the sustainable...

Internal control kpi, and actively support the group risk management process... prepare reports summarizing insurance coverage, risk assessments, and claims activity...

customer support americas finance manager description - cssd organization is the delivery arm of the company and support cost of sales activities for both warranty...

Job family group: technology ------------------------------------------------------ job family: applications support ------------------------------------------------------...

Job categorycustomer successjob detailsabout salesforcewe’re salesforce, the customer company, inspiring the future of business with ai+ data +crm... シグネチャサポートチームではシニアマネージャーを募集しています。日本における有償サポートサービスの提供に責任を持ち、チームメンバーを始め開発・運用部門、その他のビジネス部門と連携して、お客様に高品質な技術サポートを提供すると共に、ビジネス戦略を推進し有償サポートサービスの拡大にも寄与頂きます。担当するチームのメンバーは緊急かつ難易度の高い課題を早急に解決に導く為、高い技術力・深い知識・状況に応じたコミュニケーション能力を有しています。それぞれが持つ能力を最大限発揮できるよう、サービス内容やオペレーションを最適化し、業務・労働環境を整え、常時コミュニケーションを取る事でメンバーへの理解を深める事が求められます。また、重大な課題が発生した際にチームの前面に立つ強力なオーナーシップや、技術的な事項を理解しお客様に説明する事もあるため、チームマネジメントだけでなく実務担当者としての能力も必要となります。求められるマネージャー像としては、チームワークを重んじ、チームメンバーの成長を促し、問題解決能力に優れ、時間を効率的に使用し、常に変化する状況に柔軟かつ理論的に対応できる方です。シグネチャサポートチームのシニアマネージャーとなると、非常にスピード感に溢れたお客様中心の環境で働くことになり、その環境で情熱を持って課題解決にあたるチームの一員になることが求められます。責任範囲大規模なお客様へ高いレベルでの技術サポートを提供するチームの運営お問い合わせ内容の文章から本質的な問題を見極める事お問い合わせを解決する為の施策の妥当性を見極め判断する事お客様からのお問い合わせの管理お客様の期待値や社内関係者からのエスカレーションのコントロールチームメンバーの成長の促進チームオペレーションの最適化定期的な...

As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer...

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• help define/refine future support processes... as a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle...

\unbsp;manage existing customer relationships at different levels, to drive operational excellence, customer value, satisfaction, and retention within the assigned...

Here technologies is looking for a senior platform/product support engineer with a passion to support and guide customers during the entire end-to-end customer lifecycle...

The customer experience (cx) team provides emerging solutions and architectures to customers - along with cutting edge consulting to ensure customer success...

Provide expert internal and external customer service and sales support to the team and customer engagements... research and respond to customer inquiries promptly...

customer service manager who we are american international group, inc... customer service manager has the responsibility of delivering and materializing the product...

Job description who we're looking for we are looking for a support expert who is ready to set the standard for best-in class customer support... we are an aa/eeo/veterans/disabled...