PRODUCT IMPLEMENTATION SPECIALIST

Product Implementation Specialist Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! A Product Implementation Specialist is a vital component of the customer’s implementation experience.
You will be responsible for handling customer contact responsibilities for new firms that implement Go File Room and/or Advance Flow, with a focus on successfully installing and testing utilities in the firm’s environment and preparing them for training and implementation.
The ideal candidate will leverage product and customer workflow expertise to ensure a firm’s successful implementation by providing effective onboarding support at both the firm and user level.
About the Role In this opportunity as a Product Implementation Specialist, you will.
Deliver Workstation Setup call to firms who purchase a Go File Room and/or Advance Flow Implementation Collaborate with Professional Services Operations and designated workflow team(s) to support project kick-offs and milestones.
Bring appropriate internal individuals together to resolve issues promptly and appropriately.
Meet performance objectives established by the Customer Onboarding Manager.
About You You’re a fit for the role if your background includes.
Minimum of 3 years’ experience working in a customer service environment or other relevant experience.
Bachelor's degree or equivalent professional experience.
Fluent English.
Knowledge of Thomson Reuters Tax & Accounting software products preferred.
Software installation experience is required.
Excellent analytical, decision making and time-management skills.
Ability to use creative methods, share ideas and use innovative approaches to address customer needs.
Strong partnership, communication and collaboration skills.
Strong call handling soft skills.
Ability to self-manage.
Ability to stay motivated in a fast paced, high-pressure environment and pivot based on the needs of the business.
Strong research and problem-solving skills.
Ability to excel in a peer-coaching atmosphere.
Willingness to learn new processes and skills to improve the customer experience.
Ability to work collaboratively and cross-functionally in an Agile team environment To apply, please upload your updated resume in English.
Location.
CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-ZM1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
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Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
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