PHONE OPERATOR

Company Description

Uplifts mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the global marketplace. Our commitment to costbenefit advantages and hiring top talent ensures that businesses achieve optimal financial outcomes and reduce operational costs.

Job Description

We are seeking a reliable and customeroriented individual to join our team as a Phone Operator. The phone operator will be responsible for managing incoming calls, providing assistance to callers, and ensuring smooth communication within the organization. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Responsibilities

Answer incoming calls in a professional and courteous manner.
Greet callers and provide them with necessary information or assistance.
Transfer calls to appropriate departments or individuals as needed.
Take messages accurately and relay them to the appropriate recipients.
Provide basic technical support or troubleshooting assistance over the phone.
Maintain accurate records of calls and messages.
Assist in maintaining phone system equipment and ensuring its proper functioning.
Handle inquiries and resolve issues promptly and effectively.
Follow company policies and procedures regarding phone etiquette and customer service.

Qualifications

Previous experience in a customer service or phone operator role preferred.
Excellent verbal communication skills.
Strong interpersonal skills and ability to interact with callers professionally.
Good organizational skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Familiarity with basic office equipment such as phones, voicemail systems, and computers.
Willingness to work flexible hours, including evenings and weekends if necessary.
Ability to remain calm and composed under pressure.
Bolsa de trabajo México ofrecemos puesto de Phone Operator para el sector de Atencion a clientes en la empresa Uplift Talent de Guadalajara. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.