LATAM & MEXICO REGULATORY EXAM MANAGEMENT & OVERSIGHT OFFICER

Serves as a risk officer for Independent Compliance Risk Management (ICRM)’s Exam Management and Regulatory Liaison Office responsible for the promotion, support, monitoring and reporting on Citi’s interactions with its regulators, including queries arising in the normal course of business outside of specific examinations, and managing supervisory examinations, globally.
The In-Business Regulatory Engagement Office (IBREO) Team is responsible for the consistency in the promotion, support, monitoring, and reporting on Citi’s communications with its regulators.
In Mexico, the IBREO team will support the Franchise.
IBREO team is a change agent within Citi aimed to enhance the regulatory engagement control culture of Citigroup worldwide and thereby support senior management decision making around the globe.
This regulatory engagement role has been a key regulatory expectation from Citi’s main regulators addressing regulators’ concerns is improving Citi’s risk and control environment.
The Regulatory Engagement Vice President (VP) role will support the In-Business Regulatory Engagement Head by.
Developing and monitoring the Mexico Franchise for oversight over and communications during regulatory engagements; Implementing common standards, procedures, and governance processes to create and maintain consistent and best-in-class regulatory engagements and communications protocols; and Providing clear and consistent Supervisory Messaging for all communications between the Regulators and the Mexico Franchise.
The Regulatory Engagement VP role involves close liaison with the Regulators, Senior Management, Businesses and Functions ((1st Line of Defense and Enterprise Support), 2nd line of defense, and 3er line of defense across the Mexico Franchise, and with Regulatory Engagement global and regional teams to ensure appropriate understanding, access to and the correct application of the Regulatory Engagement model, processes, and practices.
The candidate should have a broad functional knowledge of processes, risks, controls, and regulations.
Predominantly, this role is focused on Mexico Franchise but also supporting the global Regulatory Engagement teams across all regions.
The Regulatory Engagement VP role is based in Mexico City, Mexico, and reports to the Regulatory Engagement Senior Vice President based in Mexico City, Mexico.
Responsibilities.
Participating in the execution of internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise.
In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework.
Coordinating interactions with regulators, including but not limited to.
assisting in providing oversight for supervisory examinations and being a central contact for regulators; coordinating and managing events related to examinations and continuous monitoring, including working with businesses and functions in negotiating scope and timing of reviews, monitoring requested data aggregation and coordinating and attending regulatory meetings with control functions and business unit personnel; and collaborating with Business Heads to provide guidance on regulatory matters and continually enhancing the framework to identify, assess, control, and monitor regulatory communication.
Providing regular updates to management (including preparing business personnel for meetings with regulators) regarding the matters being handled, including, but not limited to, collection, tracking and resolution of queries, review with the area under examination the materials requested to ensure completeness and responsiveness of submissions, and the timely escalation and resolution of potential issues.
Communicating extensively (orally and in writing) and developing effective relationships with regulators.
Establishing and developing effective relationships within Citigroup senior management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain information / documentation to respond to regulatory requests proactively and on time with quality.
Analyzing, digesting and summarizing information/documentation responsive to regulatory requests.
Identifying mitigating facts and circumstances (as applicable) to respond to potential issues identified during the examination, pre-exam sessions and post exam sessions.
Monitoring the full lifecycle of identified regulatory issues ensuring that concerns are communicated, assigned responsibility, and tracked to resolution.
Maintaining the centralized repository where documents are stored and previous regulatory and supervisory findings, reports and similar documents.
Stewarding the drafting of the firm’s Response Letters and coordinating involvement of relevant internal stakeholders such as Technology and Internal Audit on the development of Corrective Action Plans and associated target dates.
Additional duties as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Key Responsibilities.
Design the Regulatory Engagement Framework with the aim to provide a model, processes, and practices across the franchise.
Contributes to the maintenance and execution of the In-Business Regulatory Engagement model to strengthen the internal control environment.
Coordinate Regulatory Engagement reviews and provide an assessment over the quality of Regulatory Engagement’s work via formal Regulatory Engagement products (e.
., Scorecards, Thematic Reviews).
Provide day-to-day support and guidance on regulatory engagement model, processes, and practices -related matters by leveraging experiencing and using professional judgement.
Contribute to continued improvement in Regulatory Engagement model, processes and practices, and coverage through the delivery of Regulatory Engagement products.
Assist the Regulatory Engagement Head by leading reviews related with Regulatory Engagement products.
Assist in the review and improvement of global Regulatory Engagement model, processes, and practices, including innovation initiatives.
Lead with periodic ad-hoc projects (e.
., research and development of Regulatory Engagement specific training).
Assist the In-Business Regulatory Engagement Head in reviewing key internal and external Regulatory Engagement deliverables.
Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.
., regulators).
Willingness to assist other Regulatory Engagement global/regional/local Directors on an ad-hoc basis to ensure consistent utilization.
Operate independently as a Regulatory Engagement partner across the Mexico Franchise, forming partnerships at all levels.
Support the In-Business Regulatory Engagement Head in fostering a strong Regulatory Engagement partnership with the Businesses and Functions, 2nd Line of Defense, and 3rd Line of Defense.
Be a change agent in the continuous improvement program to deliver and maintain a best-in-class Regulatory Engagement function, sharing best practices and lessons learned with the Businesses and Functions, 2nd Line of Defense and 3rd Line of Defense.
Lead and coordinate delivery of Regulatory Engagement model, processes and practices training to Businesses and Functions, 2nd Line of Defense and 3erd Line of Defense, including tailored training as and when needed.
Establish and consistently maintain professional working relationship with Directors and Senior Directors.
Assist in maintaining stakeholder communications through meetings as assigned by the In-Business Regulatory Engagement Head.
Guarantee implementation of assigned responsibilities of the CITI transformation program.
Integrate all issues to the framework, ensuring consistency, escalation, timely completion of action plans.
Integrate and measure regulatory engagement activities (regulatory exams, regulatory interactions, regulatory meetings, regulatory enforcement actions, regulatory issues).
Report and follow up regulatory engagement activities.
Align designed framework to requests of the regulators.
Ensure compliance with CITI policies, specifically those related to Regulatory Exam Management and Oversight Standard.
Qualifications.
Knowledge of Compliance rules, regulations, risks and typologies Experience with or previous exposure to internal control functions and regulators within the region, and in particular banking regulators Must be a self-starter, flexible, innovative and adaptive Effective interpersonal skills with the ability to work collaboratively and with people at all levels of the organization Consistently demonstrates clear and concise written and verbal communication and interpersonal skills Ability to both work collaboratively and independently; ability to navigate a complex organization Advanced analytical skills Ability to both work independently and collaborate with team members Excellent project management and organizational skills and capability to handle multiple projects at one time Proficient in MS Office applications (Excel, Word, PowerPoint) Demonstrated knowledge in area of focus Candidates should have at least 7+ years of experience in risk management, compliance, audit and regulators’supervisory activities or a related field.
Must be aware in risk management, control analysis and regulatory concepts, and skilled at analyzing root causes of problems and anticipating ‘horizontal’ issues.
Financial services industry experience.
Must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic, and approachable style.
Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization and will display highly effective networking and influencing skills.
Should have a thorough knowledge of operations and control systems as well as an understanding of best-in-class risk management, compliance, and audit/ regulatory supervisory methodologies.
Proficiency in English and Spanish is required.
Self-motivated, detailed oriented, and ability to multi-task especially interchange of Regulatory Engagement internal initiatives (e.
., scorecard review vs.
review of regulatory specific deliverables).
Ability to meet strict deadlines, either internal or external (e.
., regulators).
Ability to think “out-of-box” in order to add value and provide clear guidance to audit teams– clear understanding of the underline purpose of the deliverables being reviewed (e.
., ensuring a specific concern raised by IA or regulatory agencies has been addressed and whether or not it is sustainable).
Strong data analytics skills and experience with data to identify risk and anomalies within the internal control environment.
Demonstrated success in business, functional and people management.
Demonstrated ability to remain unbiased in a diverse working environment.
Education.
Bachelor’s degree/ University or equivalent experience.
Master’s degree preferred.
------------------------------------------------------ Job Family Group.
Compliance and Control ------------------------------------------------------ Job Family.
Regulatory Liaison & Exam Management ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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