DCAI ENGINEERING OPERATIONS TECHNICIAN

Job Details.
Job Description.
Intel's Data Center Artificial Intelligence DCAI Group is seeking an Engineering Operations Technician to join our team working in a fast-paced environment.
The position is intended to work on a mixed shift and is expected to work with System Administrators, System Debug Engineers, Cluster Architects and Development Engineering partners to maintain, ramp and deploy systems for our common infrastructure environment from Power On to End of Life.
Your responsibilities include but are not limited to.
Prepares related installation, operation, and maintenance specifications and instructions.
Analyzes equipment to establish operating data and conducts experimental tests.
Analyzes engineering proposals and related technical data to determine the feasibility of assigning new equipment or modifying existing equipment.
Responsible for operational data and preparing customer application information.
Responds to customer/client requests or events as they occur.
Develops solutions to problems utilizing formal education and judgment.
An ideal candidate would exhibit behavioral traits that indicate.
Fast paced Pre-Production lab environment (High tolerance for ambiguity).
Independently owns larger, more complex tasks and drives to resolution.
Knows when to escalate and ask for help.
Independently finds content experts and seeks training to overcome obstacles.
Communicates status clearly with strong communication skills.
Recognizes problem areas and creates solution proposals.
Willing to work on multiple tasks simultaneously.
High sense of customer orientation.
Have commitment and great working attitude.
Qualifications.
Minimum Qualifications.
You must possess the below minimum qualifications to be initially considered for this position.
Technical degree in Computer Science, Electronics or related field.
1+ years of experience in HW Spec experience building up and maintaining servers.
1+ years of experience working with JIRA.
Intermediate to advanced English level.
Must have unrestricted - permanent right to work in Mexico.
Preferred Qualifications.
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
One year of experience with Intel Architecture.
Experience in customer support is a plus.
2+ years of proven experience and knowledge of tech support.
Linux proficiency.
Job Type.
Experienced Hire Shift.
Shift 1 (Mexico) Primary Location.
Mexico, Guadalajara Additional Locations.
Business group.
The Data Platforms Engineering and Architecture (DPEA) Group invents, designs & builds the world's most critical computing platforms which fuel Intel's most important business and solve the world's most fundamental problems.
DPEA enables that data center which is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.
Posting Statement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Position of Trust N/A Work Model for this Role This role will require an on-site presence.
Intel provides reasonable accommodation to applicants and employees.
For more information on our Reasonable Accommodation process, please click here.
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