CLOUD TECHNICAL CONSULTANT

Job Description Job Description Blue Yonder Title: Technical Consultant What you'll do - RESPONSIBILITIES Should have hands on experience with installing and configuring the product and understand the interactions within various modules. It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies. Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates It is mandatory to have good knowledge of RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage. Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade. Understands how BLUEYONDER solutions can be configured to better facilitate client business processes. Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage. Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively. It will be an added advantage to have a candidate with knowledge of incident, problem and change management process. Responsible for incident resolution for specific set of customers within the specified POD / Product / Project Adheres to priority based management based on impact + urgency Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed Additional Job Description Additional Job Description What are we looking for - General Skills and Requirements (all levels): Educational Qualifications Bachelor’s Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field. Communication Associate has good English language Skills both verbal and written Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting. Must have excellent organization and technical documentation skills. Personality Fit: Ability to work calmly under pressure and meet deadlines. Ability to make modifications to the systems with little or no interruption of service. Ability to organize projects and tasks according to priorities. A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects. Must be self-motivated and enjoy a sense of pride in their accomplishments. Work Experience 1-3 years’ work experience Proficient in Oracle SQL, PL/SQL, Shell scripting Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills ABPP custom development experience will be an added advantage. Miscellaneous Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand. Should be ready for short term travel to customer location during implementation phase of the project