CLIENT EDUCATION SPECIALIST

Job Overview NEXGEN Asset Management is looking for a Client Education Specialist to join their Client Successteam.
NEXGEN's Client Success Team is focused on delivering exceptional customer service, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals.
The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal.
Join our team's education division to help new users of our software learn the system and make a lasting impact with their organizations.
To excel in this role, you should be excellent in verbal and written communication and be unafraid when talking to large groups.
We are looking for an extroverted personality that is comfortable presenting to groups of various backgrounds and is willing to travel to new places to conduct in-person trainings.
The perfect candidate would be someone with teaching, training, and/or facilitation experience that enjoys solving complex problems or prefers to explore technical applications.
Applicants confident with online learning tools and interested in building online community spaces are also encouraged to apply.
This position is remote friendly! Our main office is located in Sacramento, California but applicants in other areas are encouraged to apply as long as they live within 2 hours of a major airport and can work from 7.
AM - 4.
PM PST.
This position will require overnight travel and potential weekend travel.
Applicants should be comfortable traveling via airplane or car.
For more information or questions about the posting, please reach out with questions.
ResponsibilitiesEffectively lead in-person and virtual trainings with clients that focus on learning objectives.
versee deliverables for major training projects and meet deadlines.
reate learning content using UDL methods.
repare and plan webinar content for existing clients to increase engagement.
valuate existing training practices and adjust as needed to improve the learner experience.
ollaborate with Subject Matter Experts to prepare training content for major trainings.
ocument new features via knowledge base articles, interactive coursework, and/or short videos.
ravel as needed to client sites, up to 25% of role responsibilities.
ravel responsibilities may include overnight travel and weekend travel.
erve as a NEXGEN product expert.
RequirementsBachelor's degree in Education, English, Teaching or relevant field.
High school diploma candidates with the required experience can also be considered.
+ years of experience as a Teacher, Trainer, Tutor, or other relevant position.
(Applicants with less experience are still encouraged to apply)Experience creating online or in-person training content.
resentation/facilitation experience.
xcellent verbal and written communication skills.
roficient in MS Office.
xcellent time management and organizational skills.
bility to multitask.
bility to work under pressure and prioritize tasks.
bility to work in a team with a positive attitude.
xcellent customer service skills.
tarting salary range of $/year based on experience.
hat is NEXGENAsset Management?NEXGEN Asset Management isan Enterprise Asset Management system that allows cities, utilities, and facilities increase the longevity of their assets.
ounded by an engineer frustrated with the lack of effective asset management tools, NEXGEN has grown to aprominent software organization that keeps its clients at the heart of everything they do.
EXGEN Core ValuesCourageDo the right thing & not be afraid of taking smart riskBe bold and make intelligent decisionsTake initiative even when faced with adversityInnovationPromote innovation & continuous improvementApproach work with intellectual curiosityFollow the best practices of the industryRespectTreat others with respect & professionalismBe honest, open, and forthrightApproach the organization, clients and team with integrityProactiveAnticipate & take the initiative to achieve resultsBe aware of situation and environmentAnticipate needs and take initiative to addressResultsDeliver exceptional resultsHold yourself accountable to deliverables and deadlinesStrive for excellenceCommunityBuild a community of co-workers and clientsFamily-driven culture of teamworkConnect on a personal level with team and clientsWhy Work at NEXGEN?NEXGEN team members like to joke that NEXGEN's unofficial motto is "Hawaiian Vibe, Manhattan Drive".
Team members at NEXGEN experience a laid back work environment that still focuses on results and achievement.
Our office is dog-friendly so you always have a furry friend to say hello to and we believe in promoting from within.
EXGEN is an equal opportunity employer and we are committed to creating an inclusive environment for all employees.
Submit an application today or visit our website at nexgenam.
om to learn more about us!Additional InformationNEXGEN is an equal opportunity employer.
he salary range listed is the starting range for applicants and is based on prior experience and an applicant's interview.
EXGEN offers excellent benefits.
pplicants willing to grow with the organization are encouraged to apply.