Ver oferta completa

CISCO MERAKI- NETWORK SUPPORT ENGINEER (ENGLISH SPEAKING - MEXICO CITY)

Ciudad de México - Ciudad de México

Descripción de la oferta de empleo

Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively* As a Network Support Engineer, you will provide exceptional technical support for our growing client and partner base.
As a confident and outspoken decision maker, you will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches, and other technologies.
Our support engineers are foremost problem-solvers, passionate about networking, and we seek hard-working, and tech-savvy individuals to build upon our always growing product lines and teams.
Our customer-facing role will expose you to a diverse group of teams within Meraki - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively and fast-paced environment.
Within our Support Team, we see the problems our customers experience first hand, and we are able to influence the direction of our organization and products! We are looking for people who like to take charge, plan, and guide others through sophisticated problems, and can both teach and learn from those around them.
Successful Support Engineers have previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, APIs, DHCP servers, experience installing and solving problems with WiFi networks.
Additionally, they also have the ability to multi-task while thinking on their feet.
Responsibilities Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
Own each customer case from initial creation to resolution.
Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
Read and analyze packet captures using Wireshark.
Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Stay up to date on Meraki features and technology by completing instructor-led and self-paced training modules.
Qualifications A foundational understanding of and firsthand experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and a/b/g/n/ac wireless.
Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Experience supporting or testing LANs, VLANs, wireless networks, VPNs, NAT devices, & DHCP servers.
Outstanding written and verbal communication skills.
Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.
Outstanding customer service skills.
Bilingual in English/Spanish is a must.
Portuguese fluency is a bonus.
Excellent time management, follow-through, and attention to detail.
Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
Ability to multitask and work under stress.
Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field.
Networking certifications a plus.
CCNA, CCNP, CWNA, etc.
Why Cisco Meraki.
We connect everything.
people, processes, data, and things.
We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals.
And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.
We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration.
When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people.
We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Ver oferta completa

Detalles de la oferta

Empresa
  • Sin especificar
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 02/05/2024
Fecha de expiración
  • 31/07/2024
Microsoft Dynamics Product Support Engineer _ Remote
Cliecon solution inc

Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......

Lic Psicología Capacitación- Ciudad de México
Fundación Dondé

Requisitos del puestorequisitos: lic... capacitación continua... experiencias que enriquecen su vida, sus conocimientos y habilidades para su profesión... para el área de capacitación... disponibilidad para viajar (capacitación) experiencia reciente en el manejo de grupos, capacitación o como tallerista......

Technical Department
Rainsteal Oil and Gas Limited, UK.

High basic salary (1500gbp - 17000gbp)+ allowance + benefitswilling to relocateotros datos del puestoif you are eligible for the above listed position, please contact us at *****@*****) we shall send you an appointment letter (benefit and entitlement)... administrative department business analyst, payroll......

Customer Service Agent
New Rich Network

Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... requisitos del puestorequirements communicates with customers in english only reports to customer success manager; promptly and accurately respond to our customer’s inquiries......

Plastic Trader
WasteRecruit

We are particularly keen on speaking to the following: candidates with knowledge of the plastics market in mexico... candidates who know and understand the logistics and regulations of exporting material from mexico... they should be familiar with different grades, polymers and regrinds, and have an......

Sr Data Scientist
10

Role: sr data scientistlocation: guadalajara & mexico city (remote)type of hire: full time job description: strong proficiency with r, sql,strong in python including the tensorflow, keras, and xgboost libraries... otros datos del puestorole: sr data scientistlocation: guadalajara & mexico city (remote)type......

Business Development Executive
ABCW Global

Si tienes experiencia en ventas y atención al cliente esta posición puede ser para ti... nuestra business development executive es la encargada de la atención de leeds con clientes potenciales en méxico, usa y colombia, al igual que la prospección de nuevos clientes... seguimiento de leads alcance de......

Becario de Recursos Humanos
ABCW Global

Aplicación de estudios socioeconómicos... de lunes a viernes en un horario de 14:00 19:00 (hora méxico)... inglés intermedio/avanzado... realización de llamadas telefónicas... oportunidad de crecimiento... 100% home office... excelentes habilidades de comunicación... ofrecemos: -liberación de prácticas......

ASESOR TELEFONICO MIGRACIONES LUNES A VIERNES TECAMAC CENTRO
TELCEL SA DE CV

En mexico busca asesores telefónicos con o sin experiencia! area: migraciones telcel actividades: realizar llamadas a los clientes de la compañía que hacen sus recargar de saldo (prepago) con la finalidad de ofrecerles un plan tarifario, ofreciendo equipos, promociones, descuentos (pospago) y continuar......

ASESOR TELEFONICO LUNES A VIERNES TECAMAC CENTRO
TELCEL SA DE CV

En mexico busca asesores telefónicos con o sin experiencia! area: migraciones telcel actividades: realizar llamadas a los clientes de la compañía que hacen sus recargar de saldo (prepago) con la finalidad de ofrecerles un plan tarifario, ofreciendo equipos, promociones, descuentos (pospago) y continuar......