APPLICATION SUPPORT ANALYST

Application Support Analyst Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors.  As our Application Support Analyst you’ll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive industry.  You’ll be looking for a great opportunity to join an exciting organization who are at the cutting-edge of cloud-based enterprise collaboration & digital content management software.  As an expert and professional in your field, you’ll understand the importance of maintaining excellent written and verbal communications skills and the ability to deal with customers and internal project teams whilst under pressure.
About the Role In this opportunity as Application Support Analyst, you will.
Provide application and technical support to Legal Platform customers across the entire product range.
Liaise with customer personnel and internal development teams to troubleshoot software, or system configuration issues, and identify and provide solutions.
Provide exceptional customer support experience, by effective documentation of customer issues and updating customers on a regular basis.
In addition to customer support responsibilities, you will also have the opportunity to play an integral part within the implementation and configuration process for new customers.
Must be a self-starter who loves to learn, share information, and be a Product Champion for the team.
Participate as part of the global emergency support weekend rotation for escalated issues and supporting customer migrations.
Process Improvement.
Identify process improvement needs, recommend solutions, and implement changes needed to grow the teams HighQ/Contract Express/West KM Collaborate with other technical teams to quickly identify issues and resolve to the customer's satisfaction.
About You You're a fit for the role of Application Support Analyst if your background includes.
3-4 Years of previous experience in similar support engineer or analyst role at an enterprise software vendor, or with an end user of enterprise software.
Knowledge of different web browser behaviors and known issues.
Experience using Salesforce, ADO, or similar helpdesk ticketing systems.
Knowledge of the software development cycle and experience of working alongside development teams.
Works well in a team environment, embraces change and is highly adaptable.
Exceptional technical troubleshooting/analytic skills Exemplary communication skills in English, both written and verbal, and will be able to communicate effectively and professionally at all business levels.
Good understanding of browser, plugin and computer settings that can affect web applications.
Ability to prepare and run SQL queries.
Working knowledge of HTML or Javascript.
What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-IL1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
Protégete de ofertas de trabajo fraudulentas haz click aquí para más información.
Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
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Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.