APPLICATION ENGINEER

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.
What is the job about?   Grundfos is seeking an experienced Customer Sales Support Center (CSSC) Application Engineer (AE) to join its team.
The CSSC AE will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.
The CSSC Application Engineer will report to the CSSC Manager and will operate daily out of the local facility in Mexico, USA, or Canada in a hybrid function.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.
Your main responsibilities.
•Provide technically advanced support by delivering world class customer service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s customer relationship.
•Provide technical assistance to customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc.
assuring the functionality of the solution in practice.
•Follow up on customer interactions within set SLA.
•Process special orders and inquiries in coordination with the suppliers.
•Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues.
•Identify business opportunities and handover to external sales.
•Ensure customer master data is updated on portfolio of customers under their responsibility.
•Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
•Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
•Support with ad hoc tasks defined by leadership.
Your background  We imagine that you have.
Bachelor’s Degree or equivalent work experience (minimum of 2-3 years)  •Previous experience within customer services, application engineering or product management.
Relevant administrative experience, organizational skills & accountability with the customer.
•Knowledge of business structure, products and key market needs to create a successful customer centric experience.
•Demonstrate working knowledge SAP (CRM/SD).
•Familiarity with MS Office applications.
•Fundamental product and application knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
•Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.
•Must be able to speak, read and write in English.
•Controls experience is a plus.
•The ability to operate daily out of the local facility in Mexico, USA or Canada in a hybrid function.
Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.
What’s in it for you? Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path.
You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include.
•If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation.
However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
•On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days.
Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
•Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
•Annual bonuses, parental support, internal well-being consultants and programs.
•Access to the modern Grundfos Academy to pursue further both personal and professional development.
•Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?     If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.
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Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type.
Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All qualified applicants are encouraged to apply.
Learn more about your rights as an applicant and pay transparency.
Accommodations are available for applicants with disabilities.
We look forward to hearing from you.
About Grundfos   Grundfos is one of the world’s leading water technology companies with more than employees in 60+ countries all over the world.
Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people.
We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.
And what really matters to us is not short term profit, but the impact we make.
By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.
We need and welcome professional people from all corners – however you identify and whatever your background is.