ADMINISTRATIVE ASSISTANT

International Paper (NYSE.
IP) is a leading global supplier of renewable fiber-based products.
We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness.
Headquartered in Memphis, Tenn., we employ approximately colleagues globally.
We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe.
The Job You Will Perform.
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; h as a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
Support HR functions for the Chihuahua headcount as payroll, training, communications.
Accomplish with D&I metrics for the vision of the company for and other HR events.
The Skills You Will Bring.
High school diploma or GED Preferred experience working in a manufacturing environment Preferred computer data-entry experience Preferred experience in the corrugated box industry 2-3 years of customer relations experience; preferably 2+ years' experience in industry specific customer relations.
2-3 years of Human Resources relations.
Intermediate English level.
Customer Focus                       Action Oriented Integrity and Trust Perseverance Composure