Telecomunicaciones

-Provide hardware and software support to Cisco, Juniper and BTI Systems products, as well as understanding and diagnosing technical issues to generate troubleshooting guides for production line analysts.
-Constant communication (by email or in Webex meetings) with customer’s technical staff to review failing products or product status, as well as progress in technical activities.
-Follow products from beginning until the end of the repair or manufacturing process. These activities include solving process, quality, import/export and materials issues.
-Analyze and generate products´ failure reports with paretos and detailed tracking reports of the products.
-Improve debug area or production line process by implementing or modifying scripts.
-Plan technical trainings. This activity included: lead the training, read documents and show only the most important technical information (in presentations and documents).
-Experience and knowledge of BOM, analysis and generation of yields, X-ray machines, PCB layouts, ECO.

-Manage and design point to point microwave links for customers and other carriers using radios from Ericsson, Dragonwave, Huawei, Nokia.
-Manage and generate noninterference documents for customers and other carriers.
-Lead corrective and preventive maintenance project of microwave links´ data base.
-Synergy project with Alestra: Cost reduction of around $300k USD of outcome spectrum to other carriers.

-Analyze statistical yearbook and internal data bases.
-Update project status based on reports and graphics.

-Preventive and corrective training in Texas for 4 months.
-Radiation, driving, safety and environment courses approved.

-Technical and commercial assistance, by phone or in field, to customers related to products and services.
-Manage product warranties and website as well as monthly reports.
-Fault tests to defective products.

-Thesis: “Hybrid Power Line Communications (PLC)/wireless and Intelligent Transportation Systems (ITS) architecture”.

-Project: Design and implementation of a wired and wireless network with Cisco equipment.
-Summer course done in ITESM Campus Toluca.