Remote head of it

Team leader focused on developing and aligning strategies to achieve the established annual objectives.
Manage the continuity area, our main function was to give support of (second level), following up on incidents and problems
affecting the functionality of the systems.
Responsible for implementing the process management (application testing) to assess what was the problem presented by the
system, the DB or the users needed training.
Responsible for the management of the annual budget and negotiation with more than 10 suppliers.
Responsible for implementing processes and KPI's performance metrics, ensuring the reliability of the indicators aligned to the
internal area and IT providers.
Manage migration and debugging projects of .NET and SQL Server applications, from IPADE infrastructure to Cloud Azure.
Responsible for the documentation and updating of policies for the following processes: changes, releases and problems.
Responsible for the process and validation of the reception of new systems released into production.
Responsible for the delivery of documentation and information for the ISO 27000 certification process.

IT Head for a four company corporation in the main airports of the country that offers cargo and passenger services.
Team leader managing the functions and annual objectives, monitoring the support of (first, second and third level), reporting and
following up on incidents affecting the functionality of the infrastructure or systems.
Responsible for the projection and management of the annual budget of $400,000 USD and negotiation with more than 25
suppliers.
Responsible for implementing policies, processes and performance metrics KPI's and SLA's to strengthen the performance of the
area.
Responsible for implementing the ITIL methodology to establish best practices within the IT area.
Responsible for the audit performed by SAT (monitoring and recording done in the Cargo area), for the CDMX headquarters,
solving the observations in a timely manner.
Responsible for implementing the PMP methodology for the management of the following projects: Time and attendance
increasing the reliability of the system and the assistance of the staff in 80%.
Implement the last phase of the SAP project for the Finance module, reporting the progress of income and expenses to the
Swissport matrix located in Switzerland.
Implement a system for the warehouse area that could take the correct information and measurement of the income generated
by the goods entered. Providing dashboards that helped managers to make better decisions.
Improving the collection system to correct and show the correct information of the monthly invoicing.
Planning and execution of the SHAPPIRE project, which consisted of the migration of applications from Mexico to Frankfurt,
informing the CEO, CFO and CTO of progress at the Latin American level.
Replacement of technological infrastructure in the airports of Cancun, Monterrey, Sinaloa, Leon, Hermosillo, CDMX and Cargo
CDMX for more than $100,000 USD.
Recycling of the technological infrastructure obtaining the Environmental Certification and the QHSE Awards.

Team leader, managing the correct functionality of the applications and infrastructure, monitoring internal support at (first and
second level), achieving the annual objectives.
Responsible for proposing appropriate technological solutions based on the particular needs of the company seeking to optimize
processes through IT.
Responsible for the renewal of contracts, products and/or services with suppliers.
Responsible for the projection and management of the annual budget of $50,000 USD and negotiation with more than 10
suppliers.
In charge of the sales strategy to implement the following projects: Implement processes and KPI's performance metrics for Ho1a
Innovation and OLAB Laboratories, ensuring the reliability of the indicators of the support area. Responsible for the change of
fixed telephony equipment in Deloitte at a cost of $50,000 USD.

Multifunctional team leader focused on maintaining the correct functionality of the infrastructure and systems nationwide,
monitoring the tickets from the first contact to the solution meeting 90% of satisfaction of our users.
Responsible for achieving the objectives set by the IT management focused on assessing my annual performance.
Responsible for the negotiation with more than 30 suppliers validating the renewal of contracts, products and/or services.
Responsible for following up on internal and external security audits (Software, Hardware), solving observations in a timely
manner.
Responsible for the management of the following projects: Implementing Vblock technology by completing the virtualization
project which consisted of removing more than 120 physical computers achieving savings in Windows licensing and maintenance.
Migration of Exchange from Mexico to Malaysia and upgrate of Lync tool from 2008 to 2010 saving in o365 licensing.
Centralize sales information of retail stores nationwide that helped managers to make decisions.
Installation of a new data center validating that all the services and regulations complied with the established standards.
Change of cell phone service company and change of mobile equipment for users.
Change of Avaya switchboard improving the quality of service and the recordings for the IVR were updated.

Link between the executive management area and the IT area for the integration and improvement of the BNE system.

Project Manager Jr, for migration of web applications from HP UX servers to Solaris servers.

Currently studying for a master's degree in business administration.