Product analyst, application and system support, customer service, sql developer

Providing assistance and support service on the Herbalife’s applications, sites, e-commerce, omnichannel and tools’ issues, responsible of analyze the inquiries to the different Herbalife’s members and users around the globe. Working with different teams and departments based on objectives.
* Managing and monitoring the GDO’s cases assignment, debugging task and issues, and carrying out investigation, analysis, identifying troubleshooting, escalation, and enhancements.

E-Commerce Configurator; analyzing and quote Magento and ERP’s courses for different departments.
* Investigating and analyzing different propulsas of Magento’s courses in Mexico.
* Analyzing different propulsas of CRM’s
Goals: E-Commerce analysis and configuration in record time, with more than 50 productos with different categories, configured to be customizable by the end user/customer, researching, configuring and adding the Facebook and Instagram app to the publisher.
Tools: Magento 1.9.0.1 & PrintQ (editor). E-commerce: www.misimpresiones.com:

Developer working in team on projects
synchronization. Projects:
- SAP Business One Client (ERP business management for small and medium enterprises).
- RMS system (POS).
- Supporting the Inventories Mobile project for other companies.

Evolutionary and Corrective Developer (ERP). 
* SQL Developer. Providing System Support and managing the data of more than 33 clinics in Mexico & US.
Goals: the contribution of ideas, knowledge and tools for best practices and care support  internal system

*Software Developer (April 2011 – June 2013):With activities as analyst, developer, tester, trainer proving the customer service and supporting the data by SQL of the Commercial area projects, based on tickets, interacting with the client/customer, working on team. 
Project: - Indian‘s Commercial’s Area - ERP, as corrective and evolutionary developer.
Goals: Begin considered as a Multifunctional developer, with functions as Analyst, development, tester, integrator, documenter, trainer, and support.
* System Support (Nov. 2007 – Jan. 2011): Reprogramming Commercial and Commissions projects Systems. Supporting the National and International information (managing the Data (SQL) and web sites in Production environment) from Mexico and Brazil Projects. Working by requirements (tickets), based on strict time scales, interacting with the internal customers, and with different areas of the company. Training new team members.
Goals: Considered the expert on the topics assigned, resolving those in record time.

IT, Customer Services, Computer Systems, Data Analyst, SQL And VB Developer and Support.